Brooke Nickerson
Alpharetta,GA
Summary
Experienced in coordinating administrative tasks and maintaining organized office environments. Utilize strong organizational skills to enhance office efficiency and support team operations. Demonstrates a track record of effective communication and multitasking to meet diverse administrative needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Systel Business Equipment
07.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Arby's Team Member
Arby's
09.2023 - 02.2024
- Providing excellent customer service by ensuring all customer needs are met and exceeded, including taking orders, preparing food, and maintaining a clean and organized restaurant environment.
- Assist in maintaining a clean and organized work area to ensure a safe and efficient environment for customers and employees.
- Ensure compliance with health and safety regulations to maintain a safe working environment for team members and customers.
- Ensuring compliance with all health and safety regulations to create a safe environment for customers and employees.
- Promote upselling and cross-selling to increase revenue and customer satisfaction.
- Continuously develop product knowledge to assist customers and make personalized recommendations based on their preferences and dietary needs.
- Collaborate with team members to develop and implement new menu items and promotions that will drive customer engagement and increase sales.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Title Clerk/ Block clerk
AUTO AUCTION OF NEW ENGLAND
08.2022 - 03.2023
- Verifying ownership and lien information
- Register and check in buyers and sellers at auctions
- Record and announce auction prices and bids
- Maintain accurate records of auction transactions
- Assist with organizing auction items and displays
- Provide customer service to auction participants
- Receiving and inspecting vehicles at the auction site
- Recording vehicle information and condition accurately
- Preparing vehicles for auction by organizing them
- Assisting with the registration process
- Coordinating vehicle pick-up and delivery
- Providing customer service and addressing inquiries related to auction vehicles
- Maintaining inventory records and ensuring proper documentation
- Ensure compliance with state and local regulations regarding vehicle registration and title transfers
- Ensure timely processing of title paperwork and documents
- Develop and maintain relationships with local car dealerships and fleet companies to increase the number of vehicles available for auction.
- Assist in resolving any customer complaints or issues related to auction transactions
- Manage the auction block by coordinating the flow of vehicles and ensuring a smooth and efficient auction process.
- Coordinate with finance department for timely payment processing of auction transactions
- Ensure the accuracy of vehicle documentation and records throughout the auction process.
Concession Stand Worker
AMC Theatres
02.2020 - 07.2021
- Selling tickets to customers
- Assisting customers with seating arrangements
- Operating concession stands and selling refreshments
- Cleaning and maintaining the theater premises
- Monitoring theaters during screenings to ensure customer satisfaction and safety
- Resolving customer complaints and addressing any issues that arise
- Assisting with special events and promotions
- Ensuring compliance with health and safety regulations
- Maintaining inventory of concession stand supplies
- Providing exceptional customer service to enhance the overall movie-going experience
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated stand offerings and answered guest questions regarding orders.
Education
High school diploma -
Londonderry Senior High School
Londonderry, NH01.2021
Skills
- Proficient in customer service
- Auction management
- Vehicle documentation management
- Skilled in auction item arrangement
- Check-in process coordination
- Public speaking and audio delivery
- Skilled in managing payment transactions
- Inventory oversight
- Efficient data input
- Office administration
- File organization
- Customer and client relations
- Scheduling
- Documentation and recordkeeping
Timeline
Administrative Assistant
Systel Business Equipment
07.2024 - 02.2025
Arby's Team Member
Arby's
09.2023 - 02.2024
Title Clerk/ Block clerk
AUTO AUCTION OF NEW ENGLAND
08.2022 - 03.2023
Concession Stand Worker
AMC Theatres
02.2020 - 07.2021
High school diploma -
Londonderry Senior High School
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