Brooke Nissim
Wilmington
Summary
Dedicated HVAC professional with expertise in effective communication and task delegation. Successfully managed daily operations and developed marketing strategies, leading to increased client retention and business growth. Committed to delivering exceptional service and resolving customer issues promptly. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
HVAC Business Owner/Office Manager
HVAC Air Masters
Philadelphia
01.2025 - Current
- Managed daily operations of HVAC services and customer interactions.
- Oversaw scheduling and dispatching of technicians for service calls.
- Developed marketing strategies to attract new clients and retain existing ones.
- Handled customer inquiries and resolved service-related issues promptly.
- Ensured compliance with safety regulations and quality standards in services provided.
- Collaborated with suppliers to negotiate pricing for materials and equipment needed.
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Sales Associate
Price Auto Group
New Castle
02.2016 - 09.2018
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in selecting vehicles that met their needs and preferences.
- Maintained product knowledge of current inventory and automotive trends.
- Collaborated with team members to achieve sales goals and targets.
- Managed customer inquiries through phone, email, and in-person interactions.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
Cashier
Price Toyota
New Castle
09.2010 - 01.2016
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Managed cash drawer, ensuring proper cash handling procedures.
Education
Bachelor of Science - Business And Marketing
Wilmington University
Dover Delaware05-2017
Skills
- A/C troubleshooting
- Customer relationship management
- Effective communication
- Conflict resolution
- Problem solving
- Task delegation
- Vendor relationship management
- Start-up operations
- Staff hiring
- Entrepreneurial personality
- Staff management
- Business marketing
- Social media marketing
- Cost analysis and savings
- Issue resolution
- Inventory management
- Marketing strategy
Accomplishments
- Top Sales Associate 2 years in a row (Pierce Phelps)
Languages
Spanish
Limited
References
References available upon request.
Timeline
HVAC Business Owner/Office Manager
HVAC Air Masters
01.2025 - Current
Sales Associate
Price Auto Group
02.2016 - 09.2018
Cashier
Price Toyota
09.2010 - 01.2016
Bachelor of Science - Business And Marketing
Wilmington University
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