Brooke Nogueira
Ontario
Summary
Detail-oriented professional with extensive experience in delivery and package handling. Known for strong teamwork and reliability, consistently meeting tight deadlines while maintaining high safety standards and optimizing delivery routes.
Overview
20
20
years of professional experience
Work History
Delivery Driver
FedEx
10.2024 - Current
- Delivered packages efficiently while adhering to strict time schedules.
- Operated delivery vehicle safely, ensuring compliance with traffic regulations.
- Managed route optimization to enhance delivery efficiency and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Conducted routine vehicle inspections to ensure safety and reliability of delivery fleet.
- Adapted quickly to changing routes or last-minute requests from management or customers.
- Delivered packages to customer doorsteps and business offices.
Package Handler
FedEx
12.2019 - 07.2024
- Operated machinery to sort and package items efficiently.
- Collaborated with team members to ensure timely processing of shipments.
- Maintained clean and organized work area to uphold safety standards.
- Loaded and unloaded packages, adhering to weight restrictions and safety protocols.
- Executed quality checks on packaged goods to ensure accuracy before shipping.
- Utilized hand-held scanners for tracking shipments accurately throughout the facility.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Trainer
Dollar Tree Distribution Center
07.2021 - 02.2022
- Developed and delivered training programs for new employees in warehouse operations.
- Coordinated onboarding processes to ensure smooth integration of team members into daily workflows.
- Mentored staff on best practices for safety protocols and equipment usage.
- Conducted performance evaluations to identify training needs and improve employee skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Reset Merchandiser
PL Marketing
04.2017 - 02.2020
- Led product resets to optimize shelf space and enhance customer engagement.
- Trained and mentored new team members on merchandising standards and best practices.
- Collaborated with store management to implement promotional displays effectively.
- Conducted inventory assessments to ensure accurate stock levels and product availability.
- Monitored compliance with company merchandising guidelines during resets and audits.
- Coordinated with cross-functional teams for timely execution of seasonal reset initiatives.
- Facilitated seamless transition between seasons by efficiently dismantling outdated displays and constructing new ones in alignment with corporate guidelines.
- Ensured accurate inventory levels with routine cycle counts and reconciliations.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
Retail Merchandiser
Driveline Retail Merchandising
02.2013 - 12.2016
- Developed and executed merchandising plans to optimize product placement and enhance customer experience.
- Collaborated with cross-functional teams to ensure timely execution of promotional displays and inventory management.
- Analyzed sales data to identify trends, informing strategic decisions for product assortments and stock levels.
- Trained and mentored junior staff on merchandising standards, driving consistency across retail locations.
- Implemented visual merchandising strategies, resulting in improved product visibility and increased sales performance.
- Managed inventory levels using retail management systems, ensuring optimal stock availability while minimizing excess.
- Established strong relationships with store management, facilitating communication regarding inventory needs and marketing initiatives.
Telemarketer
InfoCision
05.2010 - 05.2012
- Conducted outbound calls to generate leads and promote services.
- Engaged customers through effective communication strategies to enhance satisfaction.
- Utilized CRM software to track interactions and manage customer data efficiently.
- Trained new team members on call scripts and product knowledge for improved performance.
- Analyzed call metrics to identify trends and optimize outreach strategies for higher engagement.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
Weight Loss Consultant
Ladies Super Fitness
08.2007 - 04.2010
- Developed personalized weight loss plans tailored to individual client needs.
- Provided ongoing support and motivation to clients throughout their weight loss journey.
- Educated clients on nutrition, exercise, and lifestyle changes for sustainable results.
- Conducted regular assessments to track client progress and adjust strategies accordingly.
- Followed up with clients to answer questions and close sales.
- Implemented feedback mechanisms to enhance client satisfaction and program effectiveness.
- Conducted thorough assessments of clients'' medical history, dietary habits, and fitness levels to develop personalized weight loss plans.
- Collaborated with healthcare professionals to address any underlying medical issues contributing to clients'' weight struggles.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
Cashier
Target
08.2005 - 12.2007
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance customer service experience.
- Implemented strategies to reduce checkout wait times during peak hours.
- Ensured compliance with company policies regarding cash handling and security.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Gionino's Pizza
03.2006 - 07.2007
- Trained new cashiers on operational procedures and register functions.
- Identified opportunities for improving workflow and enhancing customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Nursing
North Central State College
Ontario, OH05-2008
High School Diploma -
Ontario High School
Ontario, OH06-2006
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Time management skills
- Heavy lifting
- Complex Problem-solving
- Client relationship management
- Equipment operation
- Advanced planning
- Inventory management
Timeline
Delivery Driver
FedEx
10.2024 - Current
Trainer
Dollar Tree Distribution Center
07.2021 - 02.2022
Package Handler
FedEx
12.2019 - 07.2024
Reset Merchandiser
PL Marketing
04.2017 - 02.2020
Retail Merchandiser
Driveline Retail Merchandising
02.2013 - 12.2016
Telemarketer
InfoCision
05.2010 - 05.2012
Weight Loss Consultant
Ladies Super Fitness
08.2007 - 04.2010
Cashier
Gionino's Pizza
03.2006 - 07.2007
Cashier
Target
08.2005 - 12.2007
No Degree - Nursing
North Central State College
High School Diploma -
Ontario High School