Brooke Noll
Clinical Support Representative - ER
Silverdale,WA
Summary
Experienced healthcare professional with 15 years of experience seeking a leadership position. Strong focus on patient care, ensuring patient and staff safety, HIPAA compliance, and organizational standards. Ready to contribute skills and knowledge to uphold the organization's mission, values, and vision. Seeking to transition into new field, bringing focus on delivering exceptional service and fostering positive relationships.
Overview
26
26
years of professional experience
Work History
Clinical Support Representative – Emergency Department
St. Michael Medical Center
10.2023 - Current
- Order specialty supplies for the Emergency Department
- Monthly Hand Hygiene Audit
- Monthly QCs POCT
- Participate in Kaizen Events
CNA & Emergency Room Technician
St. Michael Medical Center
08.2018 - 10.2023
- Performing vital signs checks, EKGs, and blood draws.
- Conducting HCG tests, providing peri-care, assisting with patient feeding, and helping with showers and dressing.
- Serving as a 1:1 sitter for patients with SI, MHE, HI, and BIPAP needs.
- Engaging in splintering, wound care, cardioversions, lumbar punctures, catheter insertions, managing traumas, STEMIs, CODE NEUROs, and ensuring cleanliness and stock.
- Supporting patient ambulation and using equipment like the Hoyer lift and sit-to-stand devices.
- Providing CPR and participating in various drills and events, including Radiation Decontamination Drills, Labor & Delivery Drills, Kaizen Events, and serving as a Faire Day Instructor for POCT.
- Acting as the N95 Fit Testing Instructor, assisting in mock drills for hospital relocation, aiding in the actual move to the new hospital, and helping to close down the Covid Unit.
Pre-Op Aide & Sterile Processing Tech
Pacific Surgery Center
05.2017 - 07.2018
- Conducting vital signs checks, performing EKGs, carrying out HCG tests, maintaining cleanliness, preparing for incoming patients, utilizing Hoyer lifts, and ensuring supplies are well-stocked.
- Assisting patients in PACU during discharge, and ensuring the cleanliness and sterilization of medical equipment used in surgeries and scopes.
CNA
Forest Ridge Health & Rehabilitation
12.2015 - 04.2017
- Assist residents with dressing, showers, peri-care, and occasional feeding.
- Monitor vitals of residents leaving for appointments and provide CPR when necessary.
- Help residents ambulate within the unit, to the dining room, and to the gym.
- Operate Hoyer lifts and sit-to-stand devices.
MRI Aide
Mt. Baker Imaging
06.2013 - 10.2015
- Assisted patients from the waiting room to the changing area, providing them with scrub pants, shirts, or gowns.
- Uploaded prior imaging brought by patients for comparison, and contacted other imaging offices requesting prior imaging to be sent.
- Ordered linen bi-weekly for the entire office, including MRI, CT, Fluoroscopy, and X-Ray departments.
- Ensured the office was properly stocked and maintained cleanliness.
Front Desk Receptionist
Peninsula Family Medical Center
01.2001 - 05.2003
- Upon arrival for scheduled appointments, patient information was verified.
- Follow-up appointments were made for patients.
- Walk-ins frequently came for blood draws, allergy shots, and testosterone shots.
- Responsibilities included data entry, operating a 10-key machine, cashier duties, and coding with ICD-9.
- Twice a month, Saturday morning shifts involved answering phones to schedule appointments.
Lab Tracking Coordinator
Gig Harbor Medical Clinic
11.1999 - 01.2001
- Communicated lab results and other study findings to physicians regarding their patients.
- Prepared postcards with the relevant information for physicians to send to patients.
- Handled daily deposits from insurance reimbursements.
Education
Bachelor Degree -
10.2024
Associate of Arts Degree -
06.2022
Sterile Processing Technologist -
01.2017
Certification for Administrative Medical -
11.1999
High School Diploma -
01.1995
Skills
- Implementing HIPAA standards
- Service-oriented communication
- Confirming insurance data accuracy
- Organizational proficiency
- Proficient in medical terminology
- Effective telephonic interaction
- Proficient in conveying information
- Effective organizational skills
- Reliable adherence to schedules
- Trustworthy performance
- Cost tracking
- Experienced with Microsoft Word functionalities
- Skilled in creating documents using Microsoft Publisher
- Advanced Excel proficiency
- Skilled in navigating Windows XP features
- Proficient in digital machinery
- Experienced with EPIC systems
- HST Pathways application knowledge
- HST eChart management
- Care management tool
- Skilled in using Medinformatix systems
- Imagecast
- Centricity
- EFILM
- EMIX
- MPM
- Veripoint
- Horizon
- CHI West
Awards
- Nominated and inducted into the National Society of Collegiate Scholars (NSCS), 2023
- Achieved Dean’s List honors, 2022-2023, three times
- Earned President’s List honors, 2023-2024, twice
- Rising Star Award, 2019
- Awarded a Certificate for 'Putting the Residents First', 06/01/16
- Recognized as Employee of the Month, 11/01/16
- Runner-up for Employee of the Month, 05/01/15
- Named Professional Woman of the Year by the National Association of Professional Women (NAPW), 2012
- Honored as Front Desk Super Star, 2002
Hobbies and Interests
- Enjoys baking
- Cooking
- Sewing
- Camping
- Fishing
- Hunting
- Relaxing
- Actively donates items such as back-to-school supplies
- Participates in backpack programs
- Clothing drives
- Food drives
- Previously involved in Relay For Life
Languages
English
Full Professional
Education Certifications
- Grand Canyon University, Bachelor Degree, 10/01/24
- Olympic College, Associate of Arts Degree, 06/01/22
- Ashworth College, Sterile Processing Technologist, 2017
- Certified Nurses Aide, 2016
- Bates Technical College, Certification for Administrative Medical, 11/01/99
- CPR & First Aid certified
- Central Kitsap High School, High School Diploma, 1995
Timeline
Clinical Support Representative – Emergency Department - St. Michael Medical Center
10.2023 - Current
CNA & Emergency Room Technician - St. Michael Medical Center
08.2018 - 10.2023
Pre-Op Aide & Sterile Processing Tech - Pacific Surgery Center
05.2017 - 07.2018
CNA - Forest Ridge Health & Rehabilitation
12.2015 - 04.2017
MRI Aide - Mt. Baker Imaging
06.2013 - 10.2015
Front Desk Receptionist - Peninsula Family Medical Center
01.2001 - 05.2003
Lab Tracking Coordinator - Gig Harbor Medical Clinic
11.1999 - 01.2001
Olympic College - Associate of Arts Degree,
Ashworth College - Sterile Processing Technologist,
Bates Technical College - Certification for Administrative Medical,
Central Kitsap High School - High School Diploma,
Grand Canyon University - Bachelor Degree,
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