Brooke Noonan
Billerica,MA
Summary
Friendly and spirited administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in successfully resolving clientele inquiries to a high satisfaction level. Excellent interpersonal, leadership, communication and organizational skills. A knowledgeable employee considered a valuable asset to any company.
Overview
14
14
years of professional experience
Work History
Registration and Scheduling Coordinator
Lahey Clinic Hospital Medical Center
03.2004 - 04.2014
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Trained team members on data entry, managing patient profiles and modify physician schedules daily.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Developed and trained staff, established and monitored goals.
Shipping and Receiving Coordinator
Robbin's Auto Parts Inc.
08.2003 - 03.2004
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Representative/Sales
Alarmax Distributors
10.2001 - 03.2002
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Customer Service Representative/Sales Consultant
G.F. Distributors
07.2000 - 09.2001
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Shawsheen Valley Regional Technical High School
Billerica, MA05.1999
Skills
- Possess strong work ethic
- Ability to interact with a wide range of people
- Resolving issues through diplomatic communication techniques
- Strong customer relations
- Problem solving and the presentation of a positive image
- Creative Solutions
- Effective problem solver
- Able to build strong rapport with a diverse range of coworkers, management and clientele
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Registration and Scheduling Coordinator
Lahey Clinic Hospital Medical Center
03.2004 - 04.2014
Shipping and Receiving Coordinator
Robbin's Auto Parts Inc.
08.2003 - 03.2004
Customer Service Representative/Sales
Alarmax Distributors
10.2001 - 03.2002
Customer Service Representative/Sales Consultant
G.F. Distributors
07.2000 - 09.2001
High School Diploma -
Shawsheen Valley Regional Technical High School
Similar Profiles
ScQuita zinnScQuita zinn
Referral Coordinator at Lahey Clinic Hospital Medical CenterReferral Coordinator at Lahey Clinic Hospital Medical Center
Chantal McInnisChantal McInnis
Administrative Assistant to Dept. Chair at Lahey Hospital & Medical CenterAdministrative Assistant to Dept. Chair at Lahey Hospital & Medical Center
Olivia JohnsonOlivia Johnson
Patient Access Representative at Lahey Hospital and Medical CenterPatient Access Representative at Lahey Hospital and Medical Center