Brooke Norris
Chandler,TX
Summary
Trustworthy, diligent and detail-oriented with a proven track record in customer service and cash register operation, with 7 years experience in retail. Quality-driven and welcoming environment for repeat business and enhancing customer experiences. Top-notch in multitasking. Strong focus and adaptable to repetitive work. Professional retail worker with the ability to lead team members. Good judgement for problem-solving and communication skills with customer and co-workers. Friendly head cashier experienced with exceptional skills as a trainer. Dedicated clerk to take on any daily tasks to get the job done. Reputation for serving to customers quickly. Strengths in stocking and successfully upselling target items and finalizing sales. Reliable employee seeking to have my many talents and hard-working abilities acknowledged and appreciated.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Ace Hardware
06.2020 - 01.2025
- Performed store opening, closing & shift-change actions.
- Adapted quickly to POS system.
- Assisted customers by answering questions & phone calls.
- Communicated with customers to locate items & team members to solve problems.
- Processed cash, check, credit card & return transactions.
- Processed online orders for customer pick-up.
- Inventory ordering.
- Enhanced customers to enroll in rewards program.
- Multitasked two registers.
- Very detailed oriented.
- Maintained a very clean, stocked & organized checkout area, for a presentable shopping experience for customers.
- Trained, mentored, 15 cashiers.
- Built relationships with customers for repeat business.
Cashier
Kidd Jones
03.2019 - 05.2020
- Greeted customers entering store.
- Worked flexible schedule & extra shifts to meet business needs.
- Operated cash register for cash, check & credit card transactions.
- Restocked & condensed cooler products.
- Maintained coffee area.
- Maintained high-standard cleanliness throughout the store & cleaning bathrooms during each shift.
- Assisted customers with returns, refunds & resolving transaction issues.
- Balanced cash drawers at beginning & end of each shift.
- Supported marketing representatives by setting up promotional displays.
- Responded quickly to requests for assistance, spills & customer issues.
- Maintained the fuel pumps, fuel spills & trash bins.
Child Caregiver
Love N Learn Daycare
11.2017 - 03.2018
- Greeted parents/guardians with friendly-safe reassurance during drop-off periods.
- Helped developed motor skills, social skills, & hands-on activities, with positive techniques & educational games to boost learning.
- Assisted in potty training & toilet hygiene.
- Prepared healthy foods & beverages for children with individual restrictions in accordance with nutritional guidelines.
- Assisted in daily exercise & outdoor play time.
- Maintained a calm, comfortable movie setting in classroom for each child during nap time.
- Provided positive support & guidance to children in conflict resolution.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies & handling situations effectively.
- Vacuumed classroom floor, cleaned & sanitized tabletops, toys & frequently touched surfaces to prevent spreading of germs at the end of each day.
- Collaborated & responded to inquiries with parents & guardians at the end of the day.
Movie Theater Employee/Concessions Cashier
Time Square Cinema
09.2014 - 08.2015
- Handled cash register transactions while providing friendly service at the concession stand.
- Sold admission, processed payments & issued tickets.
- Provided assistance to guests & helped with seat accommodations.
- Maintained a safe environment behind counters.
- Stocked & organized concession supplies to provide customers with food & beverage options.
- Performed routine inspections of theater to identify safety hazards.
- Managed multiple tasks & completed all assigned duties each shift.
- Monitored inventory & notified management of deficiencies or shortages.
- Maintained a clean & tidy service area by scrubbing & polishing counters, glass displays & front doors.
- Loaded items into climate-controlled coolers to prevent food spoilage.
- Cooked large batches of popcorn, prepared to order & kept hot until needed.
- Hand washed & sanitized popcorn machine, dishes, sinks & other used equipment at the end of each shift.
- Lifted heavy rugs behind concession stand to clean floors thoroughly, as well as dishwashing room & women's restroom at the end of each shift.
- Worked well with other staff members for smooth theater operations during each opening & closing shift.
- Preformed promptly in high-volume, fast-paced operations for better customer service.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TX06-2014
Skills
- Customer service
- Cash register operation
- Workflow coordination
- Motivational skills
- Merchandise stocking
- Upselling strategies
- Attention to detail
- Multitasking & organization
- Honest & dependable
- Analytical thinking
- Customer relations
- Hospitality & accommodation
Timeline
Cashier Team Lead
Ace Hardware
06.2020 - 01.2025
Cashier
Kidd Jones
03.2019 - 05.2020
Child Caregiver
Love N Learn Daycare
11.2017 - 03.2018
Movie Theater Employee/Concessions Cashier
Time Square Cinema
09.2014 - 08.2015
High School Diploma -
Brownsboro High School
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