Brooke Northcott
Giddings,TX
Summary
I am a skilled Customer Service Representative with experience in resolving complex customer inquiries. I possess strong communication skills, problem-solving abilities, and demonstrate high adaptability to fast-paced environments. In previous professional roles, I have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CSR IV
TX DMV
09.2024 - Current
- Provide customers assistance in resolving their motor vehicle issues
- Knowledge in different resources such as FileNet, NMVTIS, OneNote, HQ to provide correct information for the customer
- Escalating customer inquiries for better clarification when resolutions are not readily available
- Spanish certified
- Check on statuses for escalated customer inquiries
- Perform other duties assigned
Deputy Tax Collector
Webb County Tax Office
07.2012 - 07.2024
- Process dealer transactions
- Help dealers with any questions on how to register their vehicles or what proper documentation they need in order to get their vehicles registered
- Processing special taxes such as VIT, Liquor Licenses, and Hotel/MotelTax
- Processing renewals, disabled placards, exchanges, replacements, transfers, and other related motor vehicle transactions
- Processing voids, reprints, and running their respective reports
- Processing Out of Scope transactions
- Providing motor vehicle information to customers via phone/in person
- NMVTIS
- Correcting in house errors
- Processing property tax payments, account coding, tax certificates
- Processing of passports and providing information to applicants
- Processing export transactions
- Processing/checking storage liens
- Help check bonded titles
Crew Leader
Wendy's
08.2004 - 10.2011
- Provide customer service
- Help with employee scheduling
- Assist customers with questions/complaints
- Be in charge of my own shift
- Do monthly reports on the merchandise
- Count cash boxes
- Balance out the money for the work day
- Make daily reports of all money/merchandise received
- Other cashier responsibilities
Education
No Degree -
Laredo Community College
Laredo, TXUnited High School
Laredo, TX05-2005
Skills
- 12 years of Motor Vehicle transactions - 10 years
- 10 years in car dealer transactions - 10 years
- Knowledge in Special Taxes - 10 years
- Knowledge in Property Taxes - 10 years
- Certified Passport Agent - 10 years
- Clerical Duties - 2 years
- Good written and communication skills - 10 years
- Fluent in Spanish (written and oral) - 10 years
- Organizational skills - 10 years
- Customer service skills - 10 years
- Spanish certified - 3 months
- Knowledge in different resources such as FileNet, NMVTIS, OneNote, HQ to provide correct information for the customer - 10 months
Certification
- Spanish certified
Languages
Spanish
Full Professional
Timeline
CSR IV
TX DMV
09.2024 - Current
Deputy Tax Collector
Webb County Tax Office
07.2012 - 07.2024
Crew Leader
Wendy's
08.2004 - 10.2011
No Degree -
Laredo Community College
United High School
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