Brooke Nykamp
Omaha,NE
Summary
Following a brief hiatus from the workforce in 2024 due to resolved health issues, a renewed focus on community outreach and volunteer programs has sharpened skills in problem-solving, organization, and communication. Experience with non-profits such as The Miss Amazing Pageant, Make-A-Wish, and The Tour DeCure has developed a strong ability to work independently and collaboratively, driving initiatives that require creative thinking and teamwork. Engagement with diverse groups has improved adaptability and the capacity to convey ideas effectively through written, verbal, and nonverbal communication. Highly motivated and eager to learn new skills, ready to leverage these experiences in a professional setting to contribute meaningfully and achieve shared goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
First Eye Associates
08.2024 - 10.2024
- Schedule appointments for patients between multiple doctors and offices
- Scribing for doctors during appointment
- Run tests including OCT and visual fields, and send reports
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Administered eye medications for dilation and treatment.
Senior Receptionist
Ricoh Kiewit Building
12.2023 - 07.2024
- Filing paperwork
- Other clerical duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Registered Behavior Technician for Children
Autism Learning Collaborative
11.2022 - 10.2023
- Conducting behavioral assessments
- Target and develop behaviors related to adaptive and self-care skills, emotional development, coping and tolerance skills, play and leisure skills, family relationships, language and communication, cognitive functioning, self-management, self-advocacy and independence, safety skills, social relationships, and vocational skills.
- Engaging in ongoing data collection to memorialize behavior gains
- Communicate with others within team to adapt treatment plan
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Supervisor
City of Papillion
10.2020 - 02.2021
- Balancing cash drawer using Excel spreadsheets
- Create work environment that allows team to work efficiently and communicate successfully
- Train new employees
- Receive complaints and resolve customer problems in a way that serves both the member and company
- Pass on information from upper management to employees and vice versa
- Organize workflow and ensure that employees understand their duties and delegated tasks
- Supervise team of multiple employees and their adherence to company procedures to achieve all production objectives
- Maintain safe and healthy work environment for all in building
Customer Service Representative
City of Papillion
02.2020 - 02.2021
- Responsibilities Include
- Serves customers by providing service information and resolving service problems.
- Attracts potential customers by answering service questions and suggesting information.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential new services to management by collecting customer information and analyzing customer needs.
Applied Behavior Analyst for Children
Childhood Autism Services
12.2019 - 08.2020
- Responsibilities Include:
- Conducting behavioral assessments
- Implement treatment plans
- Target and develop behaviors related to adaptive and self-care skills, emotional development, coping and tolerance skills, play and leisure skills, family relationships, language and communication, cognitive functioning, self-management, self-advocacy and independence, safety skills, social relationships, and vocational skills.
- Engaging in ongoing data collection to memorialize behavior gains
- Communicate with others within team to adapt treatment plan
Behavioral Health Technician
Boys Town Residential Treatment Center
06.2019 - 12.2019
- Provide direct youth care & supervision to an assigned population which includes but not limited to the maintenance of the therapeutic milieu using the Psycho Educational Model of Treatment (PEM)
- Provide mental and behavioral health monitoring, crisis intervention training, and supervision of clients in a residential psychiatric treatment facility.
- Provide quality recovery services by collaborating effectively with team of clinicians, nurses and technicians in order to best assist patients with various behavioral problems including, substance abuse, eating disorders, mental instability, self-harm, physical and emotional abuse, and various trauma among other things.
- Participate in daily Treatment Team meetings with program manager, other BHT's, shift supervisors and psychiatrists to coordinate services.
- Ensure patient's individual needs are consistently met by monitoring progress and providing appropriate solutions and support as needed.
- Observe and document patient's behavior, reporting any changes in physical and mental states to medical staff.
- Assist patients with activities of daily living and in meeting basic physical needs.
- Act as role model for ethical behavior.
- Provide a safe environment for all youth & staff.
- Maintain competency in: CPR, PEM, and nationally recognized personal restraint model.
Front Desk Associate and Kids Club Attendant
Genesis Health Clubs
02.2019 - 09.2019
- Enthusiastically greet each member and guests promptly to create a friendly positive entrance and departure from the gym.
- Issuing Payments to gym members as well as handling membership payment transactions and ability to recognize and address and problems that arise in billing.
- Assessing members contracts to verify that all information and payments are up to date as they check in.
- Answering and transferring multiline phone calls and other administrative filing duties.
- Opening and maintaining customer accounts by recording account information.
- Assessing customer complaints with patience and adapting to situation at hand to come to a quick resolution that satisfies all parties involved.
- Maintaining a positive and energetic attitude when dealing with difficult customers and students.
- Building sustainable relationship with clients and using rapport to help provide customer with the best service possible and help them attain their desired results.
- Balancing drawer at beginning and end of shift and follow proper opening and closing procedures as instructed in the FDA training manual.
- Ensuring that new guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
- Registering all telephone inquiries in the script pad and transferring the call to the appropriate Fitness Consultants.
- Overseeing and managing a class of children ranging in ages and abilities.
- Assessing each child’s needs and providing a safe, supportive and fun environment.
- Regulating maintenance of classroom, class materials, and surrounding areas as needed.
Sales Associate
Absolutely Her
06.2014 - 10.2016
- Overseeing the sales floor, maintaining merchandise and floor appearance.
- Setting up and maintain customer accounts
- Was in charge of full sales cycle from initial contact, intake and pricing, and final sales.
- Using POS system, handling transactions with customers including handling money, issuing receipts, and balancing register at beginning and end of shift.
- Communicating effectively with a wide range of customers and assess their needs to achieve satisfaction.
- Resolving product or service problems by clarifying the customer’s complaints’ determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction, and following up to ensure resolution
- Creating branding and promotional opportunities, using various resources including social media to create sales and customer building opportunities.
- Use of Quickbooks and Excel programs to manage sales and expenses, keep clear records of daily transactions, and invoice online customers.
Front Desk Associate
Curves
08.2011 - 11.2014
- Responsibilities included:
- Developing and coordinating fitness and wellness programs and services
- Managing fitness center, ensuring safe and clean facilities and equipment
- Responding to customer, public, or media requests for information about wellness programs and services
- Maintaining working condition of fitness equipment and facility
- Providing members with information and resources regarding nutrition, weight control, and lifestyle issues.
- Developing marketing campaigns to promote a healthy lifestyle and participation in fitness and wellness programs
- Promoting health clubs through membership sales, as well as recording and organizing member information.
- Create and increase event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Collaborate with local businesses to create events benefitting all involved, navigating different priorities and goals.
Education
High School Diploma -
University of Nebraska Lincoln High School
Omaha, NE06-2015
Associate of Arts - Behavioral Psychology
University of Nebraska
NESkills
- Administrative support experience
- Multi-line phone operation
- Client case management
- Developmental and Behavioral Disabilities Experience
- Budget oversight
- Data acquisition
- Event coordination
- Project oversight
- Appointment coordination
- Customer service and relationship building
- Critical thinking for problem-solving
- Workforce development
Certification
- CPR Certification
- RBT Certification
- BLS Certification
Timeline
Ophthalmic Assistant
First Eye Associates
08.2024 - 10.2024
Senior Receptionist
Ricoh Kiewit Building
12.2023 - 07.2024
Registered Behavior Technician for Children
Autism Learning Collaborative
11.2022 - 10.2023
Supervisor
City of Papillion
10.2020 - 02.2021
Customer Service Representative
City of Papillion
02.2020 - 02.2021
Applied Behavior Analyst for Children
Childhood Autism Services
12.2019 - 08.2020
Behavioral Health Technician
Boys Town Residential Treatment Center
06.2019 - 12.2019
Front Desk Associate and Kids Club Attendant
Genesis Health Clubs
02.2019 - 09.2019
Sales Associate
Absolutely Her
06.2014 - 10.2016
Front Desk Associate
Curves
08.2011 - 11.2014
High School Diploma -
University of Nebraska Lincoln High School
Associate of Arts - Behavioral Psychology
University of Nebraska
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