Brooke Olsen
South River,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Production Assistant
Stageworks 237
01.2022 - Current
- Completed wide range of tasks in diverse theatrical areas to support operations.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Inspected equipment to verify performance and functionality, managing wear and tear.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Created and updated records and files to maintain document compliance.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Prepared reports and technical documentation of day-to-day production processes.
Customer Service Associate
Wawa INC
06.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Increased revenue by cross-selling and upselling products and services.
- Cross-trained and backed up other customer service managers.
Head Usher
Alexander Kasser Theatre
01.2014 - 01.2018
- Directed ticket holders to seats and facility locations.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Maintained a clean and organized venue to create a pleasant experience for guests.
- Monitored events to identify potential problems and minimize disruptions.
Education
Bachelor of Arts - Theatre Studies
Montclair State University
Montclair, NJ05.2018
Skills
- Telephone Etiquette
- Project Management
- Critical Thinking
- MS Office Proficiency
- Public Speaking
Timeline
Production Assistant
Stageworks 237
01.2022 - Current
Customer Service Associate
Wawa INC
06.2014 - Current
Head Usher
Alexander Kasser Theatre
01.2014 - 01.2018
Bachelor of Arts - Theatre Studies
Montclair State University