Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Olsen

Brooke Olsen

South River,NJ

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Production Assistant

Stageworks 237
01.2022 - Current
  • Completed wide range of tasks in diverse theatrical areas to support operations.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Inspected equipment to verify performance and functionality, managing wear and tear.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Created and updated records and files to maintain document compliance.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Prepared reports and technical documentation of day-to-day production processes.

Customer Service Associate

Wawa INC
06.2014 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased revenue by cross-selling and upselling products and services.
  • Cross-trained and backed up other customer service managers.

Head Usher

Alexander Kasser Theatre
01.2014 - 01.2018
  • Directed ticket holders to seats and facility locations.
  • Greeted customers with a smile and provided friendly, knowledgeable service.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Maintained updated knowledge of event information to provide guests with accurate details.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Maintained a clean and organized venue to create a pleasant experience for guests.
  • Monitored events to identify potential problems and minimize disruptions.

Education

Bachelor of Arts - Theatre Studies

Montclair State University
Montclair, NJ
05.2018

Skills

  • Telephone Etiquette
  • Project Management
  • Critical Thinking
  • MS Office Proficiency
  • Public Speaking

Timeline

Production Assistant

Stageworks 237
01.2022 - Current

Customer Service Associate

Wawa INC
06.2014 - Current

Head Usher

Alexander Kasser Theatre
01.2014 - 01.2018

Bachelor of Arts - Theatre Studies

Montclair State University
Brooke Olsen