Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-motivated, with a strong sense of personal responsibility.
Hi, I’m
Brooke Olson
Summary
Overview
7
years of professional experience
1
Certificate
Work History
Speedway Gas Station
Retail Store Manager
03.2022 - 07.2022
Job overview
- Obtained Food Safety Certification
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering a healthy environment
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained employees on methods for handling various aspects of sales, complicated issues, difficult customers, and successful strategies to meet company goals.
Forum Communications Company
Mailroom Team Leader
10.2019 - 02.2021
Job overview
- Fed raw materials and components into semi-automated machines according to production needs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Trained new employees in use of machinery, standard operating procedures and company policies.
- Maintained organized work area by cleaning and removing hazards.
- Applied effective time management techniques to meet tight deadlines.
Caribou Coffee
Barista
09.2018 - 02.2019
Job overview
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Tommy Hilfiger
Retail Sales Associate
03.2018 - 09.2018
Job overview
- Organized store merchandise racks and displays to promote and maintain a clean and visually appealing environment.
- Worked with floor team and managers to help customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, and recommended additional products
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Lancer Hospitality
Team Lead Support/Barista
05.2015 - 12.2017
Job overview
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots,and other equipment. As well as a thorough cleanliness and sanitation of cafe.
- Pleasantly interacted with customers while operating POS system to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated strong organizational and time management skills by maintaining regular and consistent attendance and punctuality.
Education
East Central CollegeUnion, MO
from Liberal Arts And General Studies
University Overview
Southern New Hampshire UniversityManchester, NH
University Overview
Hastings High SchoolHastings, Mn
High School Diploma
06.2019
University Overview
- Received VFW 1210 Patriot Scholarship Award
Skills
- Cash Handling and Reconciliation
- Customer Service
- Inventory Management
- Operations Oversight
- Critical Thinking
- POS Terminal Operation
- Records Maintenance
- Staff Management
- Recruitment and Training
- Strong Multitasking Skills
- Effective Working Relationship
- Staff Development
Certification
- Food Safety Certification - Speedway LLC