Brooke Oprsal
Summary
Innovative Chief Information Officer with 16 years of extensive experience managing teams through complex technical project delivery. Energetic team leader with excellent organizational abilities, strong interpersonal and leadership skills, and the ability to influence and build consensus with IT teams and leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CIO/Managing Principal
Latitude CG
Saline, MI
05.2016 - 08.2023
- Developed and led large-scale $1M+ technology initiatives for long-term strategic plans and solutions.
- Configured and implemented IT initiatives to produce measurable business value.
- Tracked expenditures, schedule and IT systems performance progress in internal software.
- Built agile and responsive teams to maintain cloud-based system.
- Migrated production servers to the cloud, implemented Disaster Recovery services, and reduced costs by 20%
- Successfully managed ~40 IT projects at a time, using cross functional resources with an average client NPS score of 80%
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Drove performance improvement initiative that reduced expenses by 22% and increased server response time drastically
- Led agile teams to deliver projects quickly and respond to user requirements, radically improving profit margins by 13%, improved NPS score by 26 points, and the efficiency of the team's sprint scores by 26%
- Supervised and motivated 15 cross-functional staff members to achieve optimal productivity.
- Managed 3 teams of professionals focused on improving operational initiatives.
- Published progress reports, updating senior leadership and stakeholders on overall project development.
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Managed team structure, billable hours and strategic realignments.
Sr Project Coordinator, Global Customer Operations
ProQuest
Ann Arbor, MI
07.2005 - 03.2015
- Supervised a team of Customer Service Representatives that substantially updated the administrative and billing systems for 12 products that migrated to different platforms. This involved collaborating with the Marketing department verifying the customers were contacted; working with the technology team ensuring the products worked correctly once on the new platform; and worked with the product manager confirming everything went smoothly with the migration.
- · Aligned with product management to simplify and reduce products across the organization
- · Managed newly released products and platform updates that ensured Customer Service had a clear understanding of how the updates functioned in order to process orders in a timely manner
- · Managed a project that reduced paper invoices by 60% and renewals by 50%, by proactively reaching out to customers informing individuals the company was going paperless.
Education
BBA - Management Information Systems
University of Michigan - Dearborn
Dearborn, MI07.1999
Skills
- Operational Analysis
- Technology Integration
- Cost Savings
- Deployment Monitoring
- Financial Management
- Executive Leadership
- Portfolio Management
- Performance Improvement
- Strategic Planning and Execution
- Employee Motivation and Performance
- Relationship and Team Building
- Thrive Under Pressure
Certification
- Certified Project Management Professional (PMP), December 2009 - Present
- Certified Scrum Master, November 2015 to 2017
Affiliations
Treasurer and Board Member for Saline Varsity Blues since September 2022; active volunteer since 2020
Board member for March of Dimes from October 2014 to 2020; volunteer since 2006
Timeline
CIO/Managing Principal
Latitude CG
05.2016 - 08.2023
Sr Project Coordinator, Global Customer Operations
ProQuest
07.2005 - 03.2015
BBA - Management Information Systems
University of Michigan - Dearborn
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