Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooke Orritt

Summary

Strategic, results-driven professional with demonstrated success in elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company visions to achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to insure teams and capitalize on emerging opportunities to enhance business acumen, employee development, and customer relations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Front of House Server

Red Dirt Social
01.2025 - Current
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Streamlined inventory management for efficient product tracking and restocking.

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2023 - 08.2024
  • Leveraged forecasting and reporting data to schedule and build plays to meet the needs of customers, partners, and the community
  • Completed Operation Assessments to validate compliance with legal and regulatory guidelines
  • Assessed sales trends and inventory practices to ensure food and beverage pars are meeting customer demand while minimizing waste
  • Enhanced team member performance and capability through use of strategic and tactical approaches, motivational coaching and training
  • Maintained up-to-date records of employees attendance, payroll information and vacation requests
  • Regularly reviewed store reports to ensure that the business is aligned with outcomes that maximize opportunities and identifying solutions to obstacles that prevent leaders in store from achieving goals
  • Mediated conflicts between employees and management by facilitating effective resolutions to disputes

Barista/Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2021 - 10.2023
  • Utilizing teaching moments to provide redirection and coaching as needed
  • Identifying areas of improvement within the store and develop plans with manager to implement changes that enhance productivity and customer satisfaction
  • Enhancing the teams capability to deliver the starbucks experience for both customers and partners by demonstrating ownership, promoting a warm and welcoming atmosphere, and ensuring the delivery of high-quality products

Assistant Manager

Safeway Starbucks
03.2017 - 11.2020
  • Utilizing teachable moments to help coach, celebrate, and encourage growth and potential in partners
  • Monitoring sales trends and inventory to ensure the store is set up for success and able to grow sales while minimizing waste
  • Running daily operations and adjusting plays according to weekly communications, PPK's, and other purposeful resources to effectively and consistently deliver the Starbucks experience

Education

Oak Harbor High School
Oak Harbor, WA

Skills

  • Highly organized with great attention to detail
  • Coaching for performance and development within peers
  • Creating a culture of warmth and inclusivity
  • Prioritizing and planning
  • Navigating change and resolving issues under high pressure situations
  • Business development and sales strategies
  • Excellent interpersonal and communication abilites

Certification

  • Standard First Aid CPR/AED Level C (Blended)
  • Managing Food Safety
  • TABC

Timeline

Barista/Front of House Server

Red Dirt Social
01.2025 - Current

Assistant Store Manager

STARBUCKS COFFEE COMPANY
10.2023 - 08.2024

Barista/Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2021 - 10.2023

Assistant Manager

Safeway Starbucks
03.2017 - 11.2020

Oak Harbor High School

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Brooke Orritt