Brooke Ortiz
Human Resource Management
Memphis,TN
Summary
Driven and versatile professional with experience at Weiss and Glassell Orthodontics, adept in document management and interpersonal skills. Excelled in roles requiring reliability and effective communication, achieving increased productivity by over 20%. Demonstrates exceptional organizational abilities and a commitment to enhancing team collaboration and problem-solving.
Overview
4
4
years of professional experience
Work History
Private Nanny
The Glassells
07.2021 - Current
- Nanny for three young children ages 3, 6 and 8
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals.
- Enhanced children's emotional well-being by providing consistent and nurturing care.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Communicated with children at age-appropriate levels to encourage positive relationships.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Intern
Weiss and Glassell Orthodontics
01.2023 - 03.2023
- Supported staff members in their daily tasks, reducing workload burdens
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Gained valuable experience and applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with supervisor to develop solutions.
- Contributed to a positive team environment
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with customers by phone, email, or in-person to provide information.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted with payroll and external payment processing tasks for clients, vendors and employees
Scanning Coordinator
Data Network Systems
06.2020 - 08.2021
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
- Maintained confidentiality of sensitive information by adhering to strict data security protocols.
- Maintained organized digital filing system, enabling quick retrieval of documents as needed.
- Exceeded performance metrics consistently, resulting in increased productivity for a networking and security infrastructure company
- Ensured seamless integration into company database by accurately indexing scanned documents according to established guidelines.
- Troubleshot technical issues with scanning equipment, minimizing downtime and maintaining optimal workflow.
Education
Bachelor of Arts - Human Resources Management
University of Memphis
Memphis, TN05.2024
Skills
Child Supervision
Interpersonal Skills
Administrative support
Employee Relations
Document Management
Reliability
Time management abilities
Teamwork and Collaboration
Problem-solving abilities
Effective Communication
Organizational Skills
Multitasking Abilities
Timeline
Intern
Weiss and Glassell Orthodontics
01.2023 - 03.2023
Private Nanny
The Glassells
07.2021 - Current
Scanning Coordinator
Data Network Systems
06.2020 - 08.2021
Bachelor of Arts - Human Resources Management
University of Memphis