Brooke Osenroth
South Rockwood,MI
Summary
Experienced healthcare professional with 5 years of ophthalmic technician experience and additional call center/customer service experience. Currently working as an Ophthalmic Technician at Kellogg, with hands-on experience in patient care, clinical testing, electronic health records, physician support, and healthcare communication. Highly comfortable working in Epic and navigating electronic medical records while maintaining accurate documentation and protecting patient privacy. Known for strong communication, organization, attention to detail, and the ability to work effectively in fast-paced healthcare environments. Seeking to transition into a new role within Michigan Medicine where clinical knowledge, healthcare experience, and patient-service skills can be utilized.
Overview
5
5
years of professional experience
Work History
opthalmic technician
Kellogg Eye Center
Ann
03.2025 - Current
- Assisted in performing comprehensive eye exams for patients at a leading eye care center.
- Operated and maintained ophthalmic diagnostic equipment to ensure accurate results.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Prepared patient charts prior to each visit including relevant past medical history.
- Provided assistance in the preparation of equipment for procedures.
ophthalmic technician
Eye Surgeons Associates
Monroe, Michigan
09.2021 - 02.2025
- Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Verified insurance coverage for services provided at the practice.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Documented and updated patient records with precision, ensuring compliance with healthcare regulations.
Education
Associate of Science -
Monroe Community College
Monroe, MI05-2024
Skills
- Electronic health records
- Team collaboration
- Appointment scheduling
- Customer service
- Problem solving
- Medical history documentation
- Patient care
- Telephone triage
Timeline
opthalmic technician
Kellogg Eye Center
03.2025 - Current
ophthalmic technician
Eye Surgeons Associates
09.2021 - 02.2025
Associate of Science -
Monroe Community College