Brooke Padilla
Rialto,CA
Summary
High-performing and passionate Individual, dedicated to helping meet business performance expectations. Methodical and detail oriented professional well-versed in Administrative duties. Comfortable multitasking in fast-paced, deadline-driven environments. Proficient in organizing schedules and paperwork. With a total of 3 years front office management and 6 plus years of customer service experience/sales experience. Eager to further my skills into my desired career path of recruiting and talent acquisition.
Overview
8
8
years of professional experience
Work History
Youth Leader
YMCA Of The East Valley
10.2023 - Current
- Encouraged independence among kids by allowing them to make decisions on their own within limits set by adults.
- Integrated technology into lesson plans.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of children.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
- Maintained safe environments for all children under care by adhering to safety regulations.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
Internal Operations Coordinator
Clifton Larson Allen (CLA)
04.2022 - 07.2023
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted with coordination of events including booking venues, catering services.
- Develop initiatives for process improvement and review and assess ongoing operations.
- Present performance and productivity reports to supervisors.
- Handle diverse needs for clients in-person, by phone or through email.
- Maintain office supply inventory and placed orders to meet demand.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Answered incoming phone calls, routing to appropriate parties throughout office.
Sales Specialist
Apple
11.2021 - 03.2022
- Able to meet sales goals and other business requirements on weekly basis.
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Met with customers to discuss needs and offered relevant options from company line.
Funeral Service Director
Draper Mortuary
03.2021 - 08.2021
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Scheduled funeral services, coordinated burials and arranged cremations.
Funeral Service Attendant
Mt. View Mortuary & Cemetery
07.2020 - 01.2021
- Effectively resolved guest complaints and accepted new suggestions and recommendations.
- Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
- Monitored emergency exits and provided guest assistance.
- Supervised reception/front desk operations, cash handling, transactions and customer service tasks when needed.
Customer Service Representative
Best Buy, Pacific sales
05.2019 - 07.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
Customer Service Representative
Bed Bath & Beyond
11.2018 - 04.2019
- Helped customers find specific products, answered questions and offered product advice.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered incoming telephone calls to provide store, products, and services information.
Seasonal Sales Representative
Dyson
11.2018 - 01.2019
- Fostered relationships with customers to expand customer base and retain business.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Answered customer questions, shared product knowledge and researched pricing and availability.
Sales Associate
Bed Bath & Beyond
10.2017 - 11.2018
- Operated cash register, collected payments, and provided accurate change.
- Met merchandise processing standards and maintained organized and accessible work area.
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
- Processed debit and credit card transactions for customers.
Sales Associate
Ulta Beauty Inc.
05.2016 - 08.2017
- Operated cash register, collected payments, and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Some College (No Degree) - Communications
Riverside City College
Riverside, CAHigh School Diploma -
Cajon High School
San Bernardino, CA05.2014
Skills
- Efficient and Detail-Oriented
- Inbound and Outbound Calling
- Staff Training and Development
- Microsoft Office
- Planning Events
- Clerical Support
- Appointment Scheduling
- Calendar Management
- Cash Handling
Accomplishments
- Completed International baccalaureate Program
- Recognized as Employee of the Month 3 times for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Member, Alumni Association
- Coached Tennis Buddies from 2012-2015
- Volunteer with Ronald McDonald House Charities
Timeline
Youth Leader
YMCA Of The East Valley
10.2023 - Current
Internal Operations Coordinator
Clifton Larson Allen (CLA)
04.2022 - 07.2023
Sales Specialist
Apple
11.2021 - 03.2022
Funeral Service Director
Draper Mortuary
03.2021 - 08.2021
Funeral Service Attendant
Mt. View Mortuary & Cemetery
07.2020 - 01.2021
Customer Service Representative
Best Buy, Pacific sales
05.2019 - 07.2020
Customer Service Representative
Bed Bath & Beyond
11.2018 - 04.2019
Seasonal Sales Representative
Dyson
11.2018 - 01.2019
Sales Associate
Bed Bath & Beyond
10.2017 - 11.2018
Sales Associate
Ulta Beauty Inc.
05.2016 - 08.2017
Some College (No Degree) - Communications
Riverside City College
High School Diploma -
Cajon High School
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