BROOKE PALMER
Ankeny,IA
Summary
Detail-oriented candidate skilled in financial document processing, data entry, and customer service. Possesses an in-depth understanding of organizational policies and procedures with demonstrated expertise in filing and maintaining records. Adept at quickly and accurately entering data into computer systems, managing high-volume workloads, and resolving customer inquiries with professional service.
Overview
4
4
years of professional experience
Work History
BILLING COORDINATOR
FREEDOM HOME HEALTH CARE
03.2023 - 08.2023
- Updated documentation, reports and spreadsheets with financial information.
- Completed appeals of denied claims on patient bills.
- Developed and maintained billing procedures to make timely payments.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
CAREGIVER/CNA
WESLEYLIFE AT HOME
09.2020 - 07.2023
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Ensured cleanliness of residents homes at all times through regular housekeeping duties.
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CAREGIVER
CARING HEARTS HOME CARE
04.2021 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
PATIENT CARE TECHNICIAN
UNITY POINT
08.2019 - 10.2020
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
DIPLOMA - MEDICAL BILLING AND CODING
Des Moines Area Community College
Ankeny, IA05.2022
Associate of Arts -
Des Moines Area Community College
Ankeny, IA05.2018
Skills
- Possess exceptional skills and expertise in utilizing Word and Excel My proficiency extends to various computer applications and technology
- I aptly articulate my proficiency in staying updated on billing and insurance authorization deadlines
- Ensure timely and accurate submission of claims to payers
- Great communication, computer knowledge, patient charting, problem solving, and time management
- Records organization and review
Timeline
BILLING COORDINATOR
FREEDOM HOME HEALTH CARE
03.2023 - 08.2023
CAREGIVER
CARING HEARTS HOME CARE
04.2021 - 01.2023
CAREGIVER/CNA
WESLEYLIFE AT HOME
09.2020 - 07.2023
PATIENT CARE TECHNICIAN
UNITY POINT
08.2019 - 10.2020
DIPLOMA - MEDICAL BILLING AND CODING
Des Moines Area Community College
Associate of Arts -
Des Moines Area Community College
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