Summary
Overview
Work History
Education
Skills
References
Positionappliedfor
Languages
Timeline
Generic

BROOKE PANEC

Grand Island,NE

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Medical Assistant

Grand Island Dermatology
07.2021 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

CNA

CHI Health St. Francis
10.2019 - 07.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.

Customer Service Representative

Wal-Mart
08.2014 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

CNA

CountryHouse
02.2019 - 08.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

School secretary

Adams Central School
07.2013 - 07.2014
  • Processed student registrations and withdrawals.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
  • Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
  • Supported Principal's office, contributing to management of school's administrative activities and representing school in professional manner.
  • Contributed to safe school environment by maintaining up-to-date emergency contact and medical information for all students.

Temporary secretarial work

Happold & Kruse Accounting Office
02.2013 - 06.2013
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Assisted senior tax preparers in completing complex returns, ensuring compliance with all regulations.
  • Streamlined the data entry process for tax documents, resulting in faster turnaround times for clients.

Nanny for children

Shade & Kari Whalen
09.2012 - 01.2013
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.

Nanny for children

Tim & Chelle Carroll
01.2012 - 09.2012
  • Encouraged children to be understanding and patient with others.
  • Helped children complete homework assignments and school projects.
  • Transported children to and from activities using personal or family vehicle.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Administered basic first-aid and medication in emergency situations.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

Clerk and stock shelves

Chapel Gift & Book Store
09.2010 - 08.2012
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

CNA

Saint Francis Skilled Care
01.2010 - 09.2010
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

High School Diploma -

Grand Island Senior High School
Grand Island, Nebraska
05.2010

Skills

  • Courteous
  • Quick learner
  • Strong work ethic
  • Hard worker
  • Honest
  • Helpful
  • Friendly
  • Compassionate
  • Eager to learn new things
  • Great customer service skills
  • Able to adapt to change
  • HIPAA Compliance
  • Customer Service
  • Medical terminology knowledge
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

References

  • Rebecca Embree, P.O. Box 124, Trumbull, NE, 68980, 402-984-2640, Wal-Mart co-worker/friend
  • LaDonna Keen, P.O. Box 109, Doniphan, NE, 68832, 402-699-5279, Assistant Manager at Hastings Wal-Mart & Friend
  • Saffron Buettner, 918 S Vine Street, Grand Island, NE, 68801, 308-390-8612, Friend

Positionappliedfor

Customer Service Representative (Dental & Vision Benefits)

Languages

English

Timeline

Medical Assistant

Grand Island Dermatology
07.2021 - Current

CNA

CHI Health St. Francis
10.2019 - 07.2021

CNA

CountryHouse
02.2019 - 08.2019

Customer Service Representative

Wal-Mart
08.2014 - 07.2021

School secretary

Adams Central School
07.2013 - 07.2014

Temporary secretarial work

Happold & Kruse Accounting Office
02.2013 - 06.2013

Nanny for children

Shade & Kari Whalen
09.2012 - 01.2013

Nanny for children

Tim & Chelle Carroll
01.2012 - 09.2012

Clerk and stock shelves

Chapel Gift & Book Store
09.2010 - 08.2012

CNA

Saint Francis Skilled Care
01.2010 - 09.2010

High School Diploma -

Grand Island Senior High School

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