Brooke Pankey-Hamilton
Simpsonville,SC
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Overview
12
12
years of professional experience
Work History
Switchboard Operator
Piedmont Comprehensive Pain Management Group, LLC
05.2023 - 03.2025
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Documented messages and forwarded to correct individual.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer Care Representative
Best Buy
10.2012 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Contributed to team success, consistently achieving call center performance metrics.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Bronx Regional High School
Bronx, New York06-1989
Skills
- Customer Support Expertise
- Adaptable Learner
- Customer Support Experience
- Steady Accountability
- Adaptability to Change
- Client Relationship Management
- Polite Customer Interaction
- Proactive Follow-Up
- Timely Scheduling Management
- Strong Verbal Communication
- Office Support Services
- Clear Verbal and Written Communication
- Consistent Dependability
Languages
English
Native or Bilingual
Timeline
Switchboard Operator
Piedmont Comprehensive Pain Management Group, LLC
05.2023 - 03.2025
Customer Care Representative
Best Buy
10.2012 - 04.2024
High School Diploma -
Bronx Regional High School
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