Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BROOKE PARSONS

Pensacola,FL

Summary

Compassionate and detail-oriented Care Manager with a robust background in mental health and social services. Acknowledged for delivering trauma-informed, high-quality, and cost-effective care for clients and families. Proficient in recommending optimal resources and courses of action to meet client needs and enhance their quality of life. Demonstrated ability to manage high caseloads and thrive in high-pressure environments, while skillfully adapting to diverse client needs.

Overview

7
7
years of professional experience

Work History

Care Manager

CDAC Behavioral Healthcare, Inc.
Pensacola, FL
10.2022 - Current

• Conducted comprehensive initial assessments for clients with substance use disorders to determine program eligibility, level of care, and DSM-V diagnoses.

• Developed and updated individualized care plans to meet clients' needs and preferences, along with achievement of short-term and long-term goals.

• Acted as a liaison between referral sources and clients to ensure effective communication and coordination.

• Coordinated program referrals and community-based services to support clients' desired outcomes.

• Collaborated with interdisciplinary teams to provide comprehensive care and support for clients in recovery.

• Monitored client progress through regular check-ins, home visits, and crisis intervention sessions.

• Addressed barriers to goal achievement and developed strategies for overcoming them.

• Assisted clients in obtaining essential needs such as housing, food, clothing, and transportation.

• Educated clients on wellness dimensions, coping skills, relapse prevention strategies, and available community resources.

• Advocated for clients in court hearings, meetings with providers, and other agencies, providing expert testimony when required.

• Facilitated safe transitions from inpatient facilities to home or lower levels of care, including aftercare services.

• Trained new staff on company policies, procedures, and care management techniques.

• Participated in team meetings to coordinate client care services effectively and ensure alignment with organizational goals.

• Prepared and coordinated clients' discharge from agency services, ensuring a smooth transition.

Mental Health Therapist

Florida Therapy Services, Inc.
Pensacola, FL
11.2020 - 11.2022

• Provided individual therapy sessions to diverse clientele, including children, adolescents, adults, couples, and families, addressing a wide range of mental health disorders.

• Ensured strict compliance with HIPAA regulations, Medicaid guidelines, and agency requirements by meticulously documenting client information in electronic medical record systems.

• Developed and maintained detailed records of client progress notes, treatment plans, and session outcomes, adhering to industry standards and facilitating continuity of care.

• Applied evidence-based therapeutic techniques to effectively support clients in achieving treatment goals, resulting in measurable improvements in symptom management and overall well-being.

• Educated families on mental health conditions, treatment options, and available support services, empowering them to actively participate in the therapeutic process and enhance treatment outcomes.

• Assisted clients in developing healthy coping strategies and stress management techniques, fostering resilience, and enhancing overall coping skills.

• Crafted personalized treatment plans tailored to address the unique needs and preferences of each client, ensuring a client-centered approach to therapy.

• Engaged in continuous professional development activities to remain updated on emerging trends and best practices in the field, enhancing clinical effectiveness and maintaining high standards of care.

• Established trust and rapport with a diverse clientele through empathetic listening, genuine empathy, and respectful communication, fostering a supportive therapeutic environment conducive to healing and growth.

• Collaborated with psychiatrists to coordinate medication management for clients.

• Implemented effective crisis intervention strategies for clients in acute distress or experiencing suicidal ideation, promoting safety and stabilization.

• Participated in monthly individual and group supervision to discuss complex cases, exchange insights, and seek guidance, enhancing clinical decision-making and professional growth.

Substance Abuse Counselor

Florida Therapy Services, Inc.
Pensacola, FL
12.2019 - 11.2020

• Conducted comprehensive substance use evaluations for court-ordered clients, analyzing substance use history, co-occurring mental health disorders, and treatment needs.

• Developed individualized treatment plans tailored to evaluation findings and court mandates, ensuring alignment with client goals and probation requirements.

• Facilitated group counseling sessions on substance use, addiction, recovery, coping skills, and relapse prevention, fostering a supportive and therapeutic environment for clients.

• Provided individual counseling sessions to review stages of change, track progress, and promote compliance with probation orders.

• Collaborated closely with probation officers and treatment team members to monitor client progress, evaluate treatment effectiveness, and ensure adherence to court orders.

• Developed and facilitated engaging psychoeducational workshops on life skills and anger management.

• Maintained detailed and confidential documentation of client assessments, treatment plans, attendance records, and progress notes, adhering to organizational policies and legal requirements.

• Provided timely crisis intervention to ensure the safety and well-being of clients experiencing acute distress or relapse episodes, mitigating risk and promoting stabilization.

• Cultivated collaborative relationships with local service providers and community organizations to expand client access to essential resources and support services, enhancing overall client outcomes and community integration.

Child and Adolescent Psychiatric Technician II

Baptist Health Care
Pensacola, FL
05.2017 - 03.2019

Provided compassionate and supportive care to child and adolescent patients with mental health disorders in a psychiatric hospital setting, fostering a therapeutic and nurturing environment conducive to healing and growth.

• Conducted regular patient assessments and observations to monitor mental health status, document behaviors, and communicate any changes or concerns to the treatment team, facilitating timely and effective interventions.

• Employed de-escalation techniques and crisis intervention skills to effectively manage challenging behaviors and prevent potential harm to patients or others, promoting a safe and secure treatment environment.

• Developed and facilitated engaging therapeutic activities and groups aimed at promoting socialization, coping skills, life skills, and emotional regulation among child and adolescent patients.

• Collaborated closely with psychiatrists, nurses, therapist, social workers, and other members of the treatment team to develop and implement individualized treatment plans tailored to the unique needs and goals of each patient.

• Communicated with parents, guardians, and family members to provide updates on patient progress, offer support, and involve them in the treatment process as appropriate.

• Actively participated in ongoing training and education initiatives to enhance skills in pediatric mental health care, crisis intervention, and trauma-informed care.

• Trained new employees on procedures and protocols for working with psychiatric patients, ensuring consistency and adherence to best practices in patient care.

• Obtained and recorded patients' vital signs, maintaining accurate and up-to-date medical records to support clinical decision-making and continuity of care.

Education

Master of Science - Family Counseling

University of West Alabama

Bachelor of Science - Psychology

Troy University

Skills

  • Care Planning
  • Service and Referral Coordination
  • Quality Improvement
  • Community Resources and Identification
  • Documentation And Reporting
  • Organization and Multitasking
  • Case Needs Assessment
  • Policy Adherence
  • Compassionate Care
  • Adaptability and Flexibility

References

References available upon request

Timeline

Care Manager

CDAC Behavioral Healthcare, Inc.
10.2022 - Current

Mental Health Therapist

Florida Therapy Services, Inc.
11.2020 - 11.2022

Substance Abuse Counselor

Florida Therapy Services, Inc.
12.2019 - 11.2020

Child and Adolescent Psychiatric Technician II

Baptist Health Care
05.2017 - 03.2019

Master of Science - Family Counseling

University of West Alabama

Bachelor of Science - Psychology

Troy University
BROOKE PARSONS