Brooke Patton
Hendersonville,TN
Overview
5
5
years of professional experience
Work History
Sales Representative
Premium Retail Services Inc
Nashville, TN
08.2023 - Current
- Provided technical support for customers using the company's products or services.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Representative
Navient Department of Education
01.2020 - 07.2023
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Hendersonville High School
Hendersonville05-2017
Skills
- Client Service
- Customer Retention
- Customer Service
- Sales Development
- Product Promotions
- Customer Relations
- Product and Service Sales
- Customer Relationship Building
- Inside and outside sales
- Contract Negotiations
Languages
English
Professional
Timeline
Sales Representative
Premium Retail Services Inc
08.2023 - Current
Customer Service Representative
Navient Department of Education
01.2020 - 07.2023
High School Diploma -
Hendersonville High School
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