Summary
Overview
Work History
Education
Skills
License
Timeline
Generic

Brooke Pearson

Clearwater,KS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Crop Insurance Operations and Processing Lead

American AgCredit
05.2020 - Current
  • Served as association liaison for Crop Insurance Department in the Sunstream Group.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Improved user productivity and efficiency through system training and support.
  • Supported in various ways 12 Insurance Agents and 9 Customer Service Representatives.
  • Trained new personnel regarding company operations, policies and services.
  • Identified issues, analyzed information and provided solutions to problems.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Monitored and updated tracking spreadsheets for process monitoring and reporting.
  • Collaborated with management to identify and prioritize new development concepts.
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Facilitated product development with implementation of standard best practices.
  • Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Cultivated interpersonal skills by building positive relationships with others.

Customer Service Representative

American AgCredit
05.2017 - 05.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Interacted with clients to assist with insurance needs.
  • Utilized CRM software to manage client relationships.
  • Updated account information to maintain customer records.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Assisted Agents and Customer Service Representatives in all aspects of business operations.
  • Prepared applications, documents and data to renew insurance policies for 2 Agents.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Built relationships with agents using active listening and issue resolution to provide excellent service.
  • Mentored new employees on crop insurance processing and procedures.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Science - Finance

Kansas State University
Manhattan, KS
05.2017

Skills

  • Interpersonal skills
  • Database Management
  • Organizing and Prioritizing Work
  • Training and development
  • Problem solving
  • Insurance knowledge

License

Property and Casualty Insurance

Timeline

Crop Insurance Operations and Processing Lead

American AgCredit
05.2020 - Current

Customer Service Representative

American AgCredit
05.2017 - 05.2020

Bachelor of Science - Finance

Kansas State University

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Brooke Pearson