Brooke Pedersen
Cary,NC
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at The Perfect Piece. Excelled in relationship building and analytical thinking, achieving exceptional accuracy in transactions. Proven adaptability with a successful transition to digital filing systems, significantly improving file retrieval efficiency. Demonstrates a cooperative attitude and attention to detail, ensuring secure and organized client data management.
Overview
2
2
years of professional experience
Work History
Cashier & Sales
The Perfect Piece
200 E Chatham St, Cary, NC 27511
03.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
File Organizer
Emmett Boney Haywood
3700 Glenwood Ave #330 Raleigh, NC 27612
06.2022 - 08.2022
- Provided guidance on best practices for maintaining organized workspaces and managing paperwork effectively.
- Enhanced office productivity by creating an easily navigable digital filing system.
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
- Actively participated in process improvement initiatives related to document handling, sharing insights gleaned from day-to-day activities with colleagues and supervisors alike.
- Established procedures for handling sensitive information in compliance with regulatory requirements and company policies.
- Assisted in the transition from paper-based to digital filing systems, reducing physical storage space requirements.
- Maintained strict confidentiality, ensuring client data was secure and wellorganized.
- Improved file retrieval efficiency by implementing a color-coded filing system.
Education
High School Diploma -
Cardinal Gibbons
Raleigh, NC05.2024
Skills
- Attention to Detail
- Analytical Thinking
- Adaptability and Flexibility
- Relationship Building
- Cooperative Attitude
- Adaptable and Flexible
Languages
Spanish
Limited Working
Timeline
Cashier & Sales
The Perfect Piece
03.2024 - 07.2024
File Organizer
Emmett Boney Haywood
06.2022 - 08.2022
High School Diploma -
Cardinal Gibbons