Brooke Pellegrini
Crest Hill,IL
Summary
Detail-oriented office clerk with proven expertise in managing administrative tasks to enhance operational efficiency. Demonstrated ability to implement improved file management systems, resulting in expedited document retrieval and increased productivity. Recognized for strong organizational skills and adept multitasking across diverse projects while maintaining confidentiality of sensitive information. Committed to providing exceptional support to team members and driving overall office effectiveness.
Overview
2
2
years of professional experience
Work History
Office Clerk
First Student Training Center of Norther Illinois
Crest Hill, IL
08.2023 - Current
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Ensured compliance with company policies regarding record keeping procedures.
- Scanned documents into computer system for storage purposes.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Performed data entry tasks into various databases as needed.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Updated customer accounts information in the database system accurately.
- Transcribed documents and maintained high levels of accuracy.
- Managed client communication, scanning documents and distribution of mail.
- Created, updated and maintained detailed documents, charts, and spreadsheets to sort company information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Managed daily office operations and maintained a clean and efficient workspace.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Education
Associate of Arts - General Studies
Joliet Junior College
Joliet, IL03-2014
Skills
- Record preparation
- Verbal communication
- Administrative support
- Data management
- Human resources
- Compliance monitoring
- Compliance documentation
- Training development
- Information gathering
- Information security
- Training and education
Languages
Spanish
Professional
References
References available upon request.
Timeline
Office Clerk
First Student Training Center of Norther Illinois
08.2023 - Current
Associate of Arts - General Studies
Joliet Junior College
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