Brooke Penley
Asheville,NC
Summary
Skilled at completing housekeeping duties for multiple clients weekly. Well-organized House Cleaner with experience cleaning private residences. Expert at using various cleaning tools and materials. Results-driven and a team player. I have a strong work ethic and commitment to completing jobs in the most effective and efficient way.
Overview
15
15
years of professional experience
Work History
House Cleaner
Private Individual
Boone, NC
01.2016 - 02.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
Store Manager
SUBWAY®Restaurants
Boone, NC
06.2006 - 07.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hairstylist
Regis Hair Salon
Boone, NC
01.2015 - 06.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Education
Associate of Arts - Hairstyling
Caldwell Community College And Technical Institute
Boone05.2014
Skills
- Safe Chemical Handling
- Surface Sanitation
- COVID-19 Safety Procedures
- Disinfection Procedures
- Team Leadership
- Time Management
- Mutitasking
Timeline
House Cleaner
Private Individual
01.2016 - 02.2021
Hairstylist
Regis Hair Salon
01.2015 - 06.2015
Store Manager
SUBWAY®Restaurants
06.2006 - 07.2015
Associate of Arts - Hairstyling
Caldwell Community College And Technical Institute