Brooke Penley
Asheville,NC
Summary
Skilled at completing housekeeping duties for multiple clients weekly. Well-organized House Cleaner with experience cleaning private residences. Expert at using various cleaning tools and materials. Results-driven and a team player. I have a strong work ethic and commitment to completing jobs in the most effective and efficient way.
Overview
15
15
years of professional experience
Work History
House Cleaner
Private Individual
01.2016 - 02.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
Store Manager
SUBWAY®Restaurants
06.2006 - 07.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Hairstylist
Regis Hair Salon
01.2015 - 06.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Education
Associate of Arts - Hairstyling
Caldwell Community College And Technical Institute
Boone05.2014
Skills
- Safe Chemical Handling
- Surface Sanitation
- COVID-19 Safety Procedures
- Disinfection Procedures
- Team Leadership
- Time Management
- Mutitasking
Timeline
House Cleaner
Private Individual
01.2016 - 02.2021
Hairstylist
Regis Hair Salon
01.2015 - 06.2015
Store Manager
SUBWAY®Restaurants
06.2006 - 07.2015
Associate of Arts - Hairstyling
Caldwell Community College And Technical Institute
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