Summary
Overview
Work History
Education
Skills
Awards & Leadership Achievements
Websites
Timeline
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Brooke Pepin, MBA

Tampa,FL

Summary

A results-oriented Sales Leader dedicated to prioritizing people and nurturing a team-centric environment. With a history of propelling sales operations to fulfill business goals and emphasizing team member growth, I have consistently executed sales strategies and refined processes to enhance performance metrics and surpass sales objectives.

Overview

11
11
years of professional experience

Work History

Sales Development Manager

TD SYNNEX
Clearwater, FL
02.2020 - Current
  • Responsible for leading a region of 20 sales support associates and an offshore BPO team, contributing to $635M in annual revenue.
  • Consistently exceeded personal KPI targets by 125%-150%.
  • Achieved a 12% increase in sales team outbound calls year-over-year through strategic allocation of resources to support business growth.
  • Increased customer e-commerce adoption by 58% through collaborative team efforts and website demo trainings with partners.
  • Drove team growth by organizing development sessions that enhanced employee sales skills and industry acumen, resulting in over 30 internal promotions.

Sales Development Supervisor

TD SYNNEX
Clearwater, FL
04.2018 - 02.2020
  • Managed team of 15 sales support associates in the SMB West Region, executing on $340M in annual revenue.
  • Implemented virtual recruitment strategy to increase candidate outreach during the pandemic, prioritizing company culture.
  • Collaborated with vendor partners to secure budget for team building events and incentives in our region.
  • Conducted regular meetings with employees to discuss performance objectives and expectations.

Senior Associate Sales Representative

TD SYNNEX
Clearwater, Florida
11.2014 - 04.2018
  • Trained and Mentored new employees to enhance staff growth and boost productivity.
  • Monitored the effectiveness of existing training programs, recommending revisions or improvements when necessary.
  • Created standard operating procedures to document processes and provide guidance on how they should be performed in the future.
  • Determined sales training needs by observing sales transactions, reviewing sales reports and receiving input from sales managers.

Associate Sales Representative

TD SYNNEX
Clearwater, FL
08.2013 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Increased sales by promoting additional products
  • Ownership of errors and solutions with suitable escalations and advice to management

Education

Bachelor of Arts - Organizational Communication

Texas State University

Master of Business Administration - Business Administration and Management

Saint Leo University

Skills

  • Servant Leadership
  • Sales Team Development & Coaching
  • Relationship Management
  • Productivity & Process Improvement

Awards & Leadership Achievements

  • Two-time winner of the Circle of Excellence (COE) Award, to recognize top sales team members and leadership for exceptional performance.
  • Successfully developed and coached sales employees, resulting in over 40 internal promotions across the organization, including 18 Sales Representatives.
  • Secured a Circle of Excellence (COE) award for the top performer in my region four years in a row.

Websites

Timeline

Sales Development Manager

TD SYNNEX
02.2020 - Current

Sales Development Supervisor

TD SYNNEX
04.2018 - 02.2020

Senior Associate Sales Representative

TD SYNNEX
11.2014 - 04.2018

Associate Sales Representative

TD SYNNEX
08.2013 - 11.2014

Bachelor of Arts - Organizational Communication

Texas State University

Master of Business Administration - Business Administration and Management

Saint Leo University

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Brooke Pepin, MBA