Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Brooke Phelps

Edmond,OK

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Waitress

Shortcakes Diner
Stillwater, OK
08.2018 - 07.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Met with chef to review daily specials and menu changes.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

House Cleaner

Green Cleaners
Edmond, OK
01.2017 - 12.2018
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Emptied trashcans and transported waste to collection areas.
  • Ordered new cleaning supplies for upcoming jobs.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Kept building entryway glass clean and polished for professional presentation.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
  • Operated electronic backpack vacuums and floor sweepers.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Responded to requests from patrons for linens and toiletries.

Dog Grooming Assistant

Puppy Paws
Edmond, OK
01.2016 - 07.2018
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Dematted dogs and trimmed hair in ears and between
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Trimmed nails using clippers and grinders.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
  • Applied dip for mange and parasite control.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Observed animal details such as size, condition, behavior and eating habits and documented data with [Software].
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Education

High School Diploma -

Edmond North High School
Edmond Ok
05.2018

Skills

  • Beverage preparation
  • Menu Memorization
  • High-Volume Dining
  • Wine Service
  • Point of Sale Knowledge
  • Food Preparation and Safety
  • Order Delivery Practices
  • Ordering Procedures
  • Table Setting Knowledge
  • Bar Terminology Expertise
  • To-Go Order Preparation
  • Guest Seating Arrangements
  • Food Spoilage Prevention
  • Food Tray Carrying
  • Food station setup
  • Guest Relations Management
  • Daily Specials Memorization
  • Order Accuracy
  • Item promotion
  • Performance improvement
  • Accurate money handling
  • Bar terminology
  • Food running
  • Tableside Service
  • Sales expertise
  • Emergency care
  • Cleanliness and sanitation
  • Company Policy Adherence
  • Conflict Resolution
  • Guest services
  • Verbal and written communication
  • Infant AED and CP
  • Public speaking
  • Schedule Management

Timeline

Waitress

Shortcakes Diner
08.2018 - 07.2022

House Cleaner

Green Cleaners
01.2017 - 12.2018

Dog Grooming Assistant

Puppy Paws
01.2016 - 07.2018

High School Diploma -

Edmond North High School

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Brooke Phelps