Brooke Pope
Wimauma,FL
Summary
Organized administrative professional skilled in communication and customer service. Experienced in managing correspondence, answering calls, and maintaining records. Strong in Microsoft Office and office equipment, with a focus on confidentiality. Delivers effective support in fast-paced environments, enhancing daily operations.
Overview
9
9
years of professional experience
Work History
Ophthalmology Veterinary Technician
Fetch Vets
Brandon, Florida
01.2026 - Current
- Provide exceptional client support by educating pet owners on diagnostics, treatment plans, medications, and post-visit care.
- Responded promptly to client inquiries via phone and email, demonstrating professionalism and compassion to strengthen client trust.
- Translate complex medical information into easy-to-understand language, ensuring clients feel informed and supported.
- Collaborate closely with veterinarians, technicians, and client service representatives to provide seamless patient care.
- Manage multiple urgent cases while maintaining organization, attention to detail, and efficiency.
- Resolved client concerns by identifying effective solutions and coordinating follow-up care, enhancing client experience and satisfaction.
- Accurately document medical records and client communications.
- Established trusting relationships with clients during emotionally challenging situations, fostering loyalty and long-term client engagement.
Internal Medicine Veterinary Assistant II
BluePearl
Tampa, USA
08.2024 - 01.2026
- Placed peripheral intravenous catheters in patients' cephalic veins to ensure proper medication delivery.
- Able to set up, disconnect and connect patient from intravenous fluids aseptically and operate all brands of intravenous fluid pumps and troubleshooting
- Administered subcutaneous fluids to patients for treatment.
- Approached and handled patients with safety protocols and core values, ensuring comfort and minimizing stress during care
- Performs physical exam; accurately counts heart, pulse rate, capillary refill time, mucous membranes, temperature, respiratory rate and effort.
- Understand normal vital parameters and alert doctor when abnormal
- Detected and reported abnormal pathology to assist in timely diagnosis and treatment
- Prepare medications and discharge patients with concise instructions
- Explained hospital estimates to clients, ensuring transparency and understanding of treatment costs
Patient Access Scheduling Coordinator - CRU
Moffitt Cancer Center
Tampa, USA
12.2023 - 08.2024
- Scheduled procedures by coordinating with ordering, referring, and attending providers and patients, ensuring compliance with guidelines.
- Achieved 100% productivity score by executing scheduling tasks in compliance with CTO and scheduling guidelines.
- Reviewed and verified documents from trial coordinators to schedule procedures for each patient accurately.
- Collaborated with trial coordinators to ensure accuracy of orders before scheduling.
- Managed urgent chat communications to expedite completion of STAT orders.
- Interacts directly with managers, coordinators, and other department personnel, while working collaboratively with all.
- Prepares patient/participant documents and proofs for data entry errors.
Veterinary Technician
Collins Veterinary Services
Plant City, USA
05.2022 - 11.2023
- Coordinated appointment schedules to maximize doctor availability and reduce wait times.
- Administered anesthesia during surgical procedures, ensuring patient safety and comfort throughout operations.
- Performed physical examinations of patients and documented findings for doctors.
- Prepared animals and surgery room for scheduled and emergency surgeries.
- Placed peripheral intravenous catheters and ran intravenous and subcutaneous fluids.
- Prepared and sterilized surgical packs to ensure readiness for procedures.
- Provided post-operative care to facilitate patient recovery and monitor vital signs.
Veterinary Hospital Technician
Brandon Equine Medical Center
Bloomingdale, USA
05.2021 - 05.2022
- Prepared operating room for scheduled and emergency surgeries, ensuring readiness of all equipment for safe procedures and optimal patient outcomes.
- Coordinated discharge process for animals, ensuring timely completion of necessary paperwork and clear aftercare instructions for owners.
- Provided aftercare instructions to animal owners, enhancing understanding of proper care for recovery.
Front Service Clerk/Cashier
Publix Supermarket
Plant City, USA
04.2017 - 07.2018
- Managed cash register operations, ensuring accurate transactions and a smooth checkout experience.
- Processed customer transactions at cash register to ensure accurate and timely checkout.
- Delivered exceptional customer service to enhance overall customer satisfaction.
- Assisted customers with inquiries, delivering product information to enhance their shopping experience.
- Maintained cleanliness and organization of front service areas to promote a welcoming environment.
Education
High School Diploma -
Strawberry Crest High School
Dover, FL05-2020
Skills
- Record keeping
- Document management
- Data Entry
- Administrative Support
- Customer Service
- Professional communication
- Attention to Detail
- Time Management
- Multitasking
- Problem Solving
- Teamwork
- Technology Troubleshooting
Timeline
Ophthalmology Veterinary Technician
Fetch Vets
01.2026 - Current
Internal Medicine Veterinary Assistant II
BluePearl
08.2024 - 01.2026
Patient Access Scheduling Coordinator - CRU
Moffitt Cancer Center
12.2023 - 08.2024
Veterinary Technician
Collins Veterinary Services
05.2022 - 11.2023
Veterinary Hospital Technician
Brandon Equine Medical Center
05.2021 - 05.2022
Front Service Clerk/Cashier
Publix Supermarket
04.2017 - 07.2018
High School Diploma -
Strawberry Crest High School