BROOKE RAGLIN
Summary
Social Work professional with over four years of experience across healthcare, behavioral health, and case management. Skilled in conducting assessments, coordinating services, resolving complex issues, and collaborating with interdisciplinary teams. I bring additional strengths in employee onboarding, training, and communication.
Overview
6
6
years of professional experience
Work History
Case Manager
AdventHealth Hospital
2025.08 - Current
- Conducted comprehensive assessments of patients' medical, psychosocial, and discharge planning needs to inform care decisions during hospitalization.
- Collaborated with physicians, nurses, therapists, and interdisciplinary teams to create individualized discharge plans that facilitated smooth transitions.
- Coordinated safe transitions of care to skilled nursing, rehabilitation, long-term acute care, and home-based services.
- Provided patient and family advocacy to protect their rights, and provide them choice during hospitalization.
- Educated patients and families on insurance benefits and Medicare coverage to empower informed care choices.
- Maintained accurate documentation and ensure compliance with organizational, regulatory, and payer requirements.
Intake Coordinator
The Brook Hospital - Dupont
2022.05 - 2025.08
- Coordinated admissions and facilitated communication among patients, families, referral sources, and clinical teams to ensure smooth intake process.
- Conducted intake interviews and assessments to determine appropriate levels of care for behavioral health patients.
- Collaborated with physiatrist to assess and determine appropriate level of care for patients based on clinical evaluations and treatment needs.
- Developed onboarding materials and guided new employees on departmental procedures, workflows, and intake protocols to enhance integration into the team.
Graduate Student Intern
J.B. Atkinson Elementary School
2021.08 - 2022.05
- Mentored students facing academic, behavioral, and social challenges, fostering resilience and promoting positive outcomes.
- Assisted teachers in planning and implementing lesson activities, enhancing student engagement and learning experiences.
- Supported classroom management by monitoring student behavior during lessons.
- Organized educational materials and resources for classroom use, streamlining access and improving instructional efficiency.
- Conducted needs assessments and connected families to food, clothing, and community resources.
Student Case Manager
New Legacy Nonprofit
2020.08 - 2021.05
- Coordinated client assessments and individualized care plans for diverse populations.
- Conducted needs assessments and developed client-centered service plans, monitored progress, and documented outcomes to enhance client support.
- Monitored client progress and adjusted plans based on ongoing evaluations.
- Facilitated access to community resources and support services for clients.
- Coordinated community outreach initiatives, resulting in a 60% increase in social media engagement, strengthening community connections.
Education
Master of Social Work (MSW) -
University of Louisville
Louisville, KY2022-05
Bachelor of Social Work (BSW) -
University of Louisville
Louisville, KY2021-05
Skills
- Case Management and Care Coordination
- Discharge Planning
- Behavioral health assessment
- Patient Education
- Insurance navigation
- Patient advocacy
- Interdisciplinary Collaboration
- Process Improvement
- Staff Training Coordination
- HIPAA compliance
- Conflict Resolution
Timeline
Case Manager
AdventHealth Hospital
2025.08 - Current
Intake Coordinator
The Brook Hospital - Dupont
2022.05 - 2025.08
Graduate Student Intern
J.B. Atkinson Elementary School
2021.08 - 2022.05
Student Case Manager
New Legacy Nonprofit
2020.08 - 2021.05
Master of Social Work (MSW) -
University of Louisville
Bachelor of Social Work (BSW) -
University of Louisville