Brooke Rainey
Bowie,TX
Summary
Hardworking and reliable, focused on going above and beyond to support my team and serve customers. Experienced in training peers in offering top-notch customer service. Motivated to continue to learn and grow my professional career. Dependable Customer service professional equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Advocate
Cigna
Virtual, TX
08.2021 - Current
- Took ownership of escalated cases from other team members ensuring that resolution was provided promptly while maintaining excellent communication with customers throughout the process.
- Trained new staff members on accounts policies, procedures, and standards related to customer service.
- Developed strong relationships with customers to ensure their satisfaction and loyalty.
- Coordinated efforts between multiple departments across different locations to resolve complex issues efficiently.
- Participated in regular meetings with senior management and client.
- Analyzed and tracked trends in customer service calls.
- Provided personalized customer service to a wide variety of customers, resolving inquiries and issues with accuracy and efficiency.
- Gathered data on customer interactions and transactions, synthesizing it into reports for management review.
Lead Administrator / Logistics Coordinator
Zurich American Insurance
Addison, TX
08.2013 - 11.2015
- Collaborated with other departments on special projects as needed.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Maintained accurate inventories of supplies, equipment, and materials.
- Oversaw the preparation of contracts, agreements, invoices.
- Managed paperwork and necessary information required for client shipments.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Coordinated with other departments to ensure smooth operations.
- Ensured compliance with local laws and regulations related to business operations.
Education
High School Diploma -
Howe High School
Howe, TX05-2005
Skills
- Account Management
- Customer/Client Support
- Multitasking
- Customer Friendly
- Problem solving
- Task Prioritization
- Complaint Resolution
- Staff Training
Timeline
Senior Customer Service Advocate
Cigna
08.2021 - Current
Lead Administrator / Logistics Coordinator
Zurich American Insurance
08.2013 - 11.2015
High School Diploma -
Howe High School
Similar Profiles
Dana AndersenDana Andersen
Team Co Leadership at CignaTeam Co Leadership at Cigna
Heidi SchochHeidi Schoch
Appeals Coordinator at CignaAppeals Coordinator at Cigna
Keonta JohnsonKeonta Johnson
Claim Healthcare Specialists at CignaClaim Healthcare Specialists at Cigna
Jennifer SmithJennifer Smith
Eligibility Representative – Specialty Pharmacy Division at CignaEligibility Representative – Specialty Pharmacy Division at Cigna
Joseph ButtermarkJoseph Buttermark
Security Consultant at LGEAISecurity Consultant at LGEAI