Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brooke Raleigh

Fort Collins,CO

Summary

Passionate about animal health and wellness. Professional in handling basic needs, care, and exercise. Diligent and hardworking, dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about bathing, exercise and basic care. Motivated college student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and people skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Hotel Associate

PetSmart Charities
07.2022 - Current
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Maintained clean and orderly play yards, kennels and cages.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Administered medications to animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Taught animals sit, stay and other basic commands.
  • Scheduled grooming and veterinary appointments for animals.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Walked and exercised dogs during owner absences.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed precise feeding instructions and schedules for animals under care.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Bathed and groomed pets using gentle techniques.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Provided guests with positive experience and professional impression.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.

Outside Lawn and Garden Sales Representative

Lowe's
03.2023 - 07.2023
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Identified and controlled pests and diseases to keep gardens healthy.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Server/Hostess

Olive Garden
01.2020 - 05.2022
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Responded to ad hoc cleaning duties at end of shift.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Provided exceptional service to high volume of daily customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Filled condiments and napkin containers during slack periods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Set up tables in between patrons to reduce wait times.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Informed customers of daily specials and signature menu items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Presented menus and answered questions regarding items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.

Education

Bachelor of Science - Psychology

Colorado State University
Fort Collins, CO
05.2025

Associate of Science - Undecided

College of Dupage
Glen Ellyn, IL
07.2023

Skills

  • Food Supplement Preparation
  • Verbal and Written Communication
  • Facility Laundry and Cleaning
  • Pet Owner Advisory
  • Animal Observations
  • Information Collection and Recording
  • Work Planning
  • Medication Documentation
  • Feeding and Watering
  • Problem-Solving
  • Microsoft Office
  • Decision Making
  • Animal Quarters Maintenance
  • Customer Service
  • Appointment Scheduling
  • Critical Thinking
  • Attention to Detail
  • Housekeeping Duties
  • Human and Animal Safety
  • Customer Communication
  • Medication Administration
  • Problem Identification
  • Meal Preparation
  • Teamwork and Collaboration
  • Relationship Building
  • Special Dietary Requirements
  • Menu Memorization
  • Table Bussing
  • Table Setting Arrangements
  • High-Volume Dining
  • Point of Sale (POS) System Operations
  • Liquor, Wine and Food Service
  • Effective Customer Upselling
  • Check Payment Processing
  • Dining Customer Service
  • Dining Room Cleaning and Upkeep
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • Ability to Lift 30 Pounds
  • Workflow Coordination
  • Service Oriented
  • Menu Recommendations
  • Customer Service and Rapport
  • High Energy and Stamina
  • Food and Beverage Service
  • Conflict and Complaint Resolution
  • Team Player
  • Cool Under Pressure
  • Set Appointments
  • Product Inventories
  • Emergency Situations
  • Customer Care
  • Dietary Needs
  • Dog Behavior
  • Active Learning
  • Prepare Food
  • Food Intake Monitoring
  • Special Diets
  • Nail Trimming
  • Pet Waste Removal
  • Safety Procedures
  • Client Relationships
  • Reading Comprehension

Languages

Spanish
Limited Working
ASL
Elementary
Japanese
Elementary

Timeline

Outside Lawn and Garden Sales Representative

Lowe's
03.2023 - 07.2023

Hotel Associate

PetSmart Charities
07.2022 - Current

Server/Hostess

Olive Garden
01.2020 - 05.2022

Bachelor of Science - Psychology

Colorado State University

Associate of Science - Undecided

College of Dupage

Similar Profiles

CREATE PROFILE
Brooke Raleigh