Brooke Randolph
Tyler,Texas
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Dermatology of East Texas
Tyler, TX
12.2020 - Current
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Documented lab results accurately into the Electronic Medical Record system.
- Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
- Assisted in scheduling appointments for patients over the phone or via email communication.
- Performed wound care management including dressing changes and debridement when necessary.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Performed patient intake, including taking vital signs and medical histories.
- Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted back office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Supported administrative staff by processing payments.
Front Desk Receptionist/Floater
Azalea Orthopedics
Tyler, TX
06.2016 - 12.2020
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Assisted with scheduling appointments for clients and visitors.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Compiled and prepared reports and documents as requested.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled and confirmed appointments for clients and staff.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
Associates Degree/Social Work
Tyler Junior College
Tyler12-2005
High School Diploma -
Bullard High School
Bullard, TX05-2002
Skills
- Professionalism and Ethics
- Medical Office Procedures
- Phlebotomy Techniques
- Anatomy and Physiology Knowledge
- Patient Intake Process
- Healthcare Software Usage
- Medical supply inventory
- Specimens collection and processing
- Vital signs monitoring
- Examination Preparation
- Medical Terminology
- HIPAA Compliance
- Infection control procedures
- Patient Scheduling
- Medical procedure assistance
- Insurance Verification
- Physician support
- Medical History Recording
- Patient Care Coordination
- Payment Collection
- Data Entry
- Patient Flow Management
- Procedure Assistance
- Restocking lab supplies
- Customer Service
- Medical terminology knowledge
- Patient skin and nail care
- Sterile technique
- Communicating with patient families
Affiliations
- For years I have worked in patient care. I have clinical, clerical and customer service skills.
Accomplishments
- When I was employed at Azalea Orthopedics, I was nominated by my peers and supervisors for Employee of the Month and was awarded twice.
Certification
- Certified Clinical Medical Assitant
References
References available upon request.
Timeline
Certified Clinical Medical Assistant
Dermatology of East Texas
12.2020 - Current
Front Desk Receptionist/Floater
Azalea Orthopedics
06.2016 - 12.2020
Associates Degree/Social Work
Tyler Junior College
High School Diploma -
Bullard High School