Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Brooke Randolph

Tyler,Texas

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Dermatology of East Texas
Tyler, TX
12.2020 - Current
  • Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
  • Documented lab results accurately into the Electronic Medical Record system.
  • Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
  • Assisted in scheduling appointments for patients over the phone or via email communication.
  • Performed wound care management including dressing changes and debridement when necessary.
  • Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
  • Responded quickly to emergent situations within the clinic setting by following established protocols.
  • Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
  • Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
  • Participated in continuing education courses relevant to clinical medical assisting duties.
  • Performed patient intake, including taking vital signs and medical histories.
  • Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Explained treatment procedures and physicians' instructions.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted back office patient processes to reduce office wait times.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Supported administrative staff by processing payments.

Front Desk Receptionist/Floater

Azalea Orthopedics
Tyler, TX
06.2016 - 12.2020
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Assisted with scheduling appointments for clients and visitors.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Compiled and prepared reports and documents as requested.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled and confirmed appointments for clients and staff.
  • Investigated and analyzed client complaints to identify and resolve issues.

Education

Associates Degree/Social Work

Tyler Junior College
Tyler
12-2005

High School Diploma -

Bullard High School
Bullard, TX
05-2002

Skills

  • Professionalism and Ethics
  • Medical Office Procedures
  • Phlebotomy Techniques
  • Anatomy and Physiology Knowledge
  • Patient Intake Process
  • Healthcare Software Usage
  • Medical supply inventory
  • Specimens collection and processing
  • Vital signs monitoring
  • Examination Preparation
  • Medical Terminology
  • HIPAA Compliance
  • Infection control procedures
  • Patient Scheduling
  • Medical procedure assistance
  • Insurance Verification
  • Physician support
  • Medical History Recording
  • Patient Care Coordination
  • Payment Collection
  • Data Entry
  • Patient Flow Management
  • Procedure Assistance
  • Restocking lab supplies
  • Customer Service
  • Medical terminology knowledge
  • Patient skin and nail care
  • Sterile technique
  • Communicating with patient families

Affiliations

  • For years I have worked in patient care. I have clinical, clerical and customer service skills.

Accomplishments

  • When I was employed at Azalea Orthopedics, I was nominated by my peers and supervisors for Employee of the Month and was awarded twice.

Certification

  • Certified Clinical Medical Assitant

References

References available upon request.

Timeline

Certified Clinical Medical Assistant

Dermatology of East Texas
12.2020 - Current

Front Desk Receptionist/Floater

Azalea Orthopedics
06.2016 - 12.2020

Associates Degree/Social Work

Tyler Junior College

High School Diploma -

Bullard High School

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Brooke Randolph