Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke Ratcliffe

Louisville,KY

Summary

To obtain a position with this company and be able to support myself and family.

Overview

10
10
years of professional experience

Work History

Reservation Specialist

Enterprise Mobility
Louisville
10.2023 - Current
  • Assist customers with choosing and reserving vehicles through the company website or verbally over the phone
  • Also, I assist with any issues that may arise during the process while presenting great customer service.
  • Cross-checked all reservation details prior to completion to ensure accuracy.
  • Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.

Sales Support Professional 2

Humana Inc.
Louisville
06.2020 - 10.2023
  • Provides timely and effective sales administrative support to assist with the retention of customers
  • Communicates with staff from other areas in the organization to confirm status of orders and resolve customer complaints
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Front of House Supervisor

Con Huevos Restaurant
Louisville
04.2018 - 03.2020
  • Manage front of house crew and upkeep of all things Front of House
  • Some jobs may include (but not limited to) inventory, scheduling, customer service as well as working with large, diverse groups of people.
  • Provided feedback to employees regarding performance and customer satisfaction.
  • Resolved customer complaints in a professional manner.
  • Ensured compliance with health and safety regulations in the workplace.
  • Assisted with ordering supplies and equipment necessary for daily operations.

Support Staff

Sowing Seed With Faith Summer Enrichment Camp
Louisville
05.2017 - 08.2017
  • Assist president of the program with daily itinerary and assist him on getting everything done
  • I also assisted teachers with classroom needs when need be
  • Overall my job was to assist and assure that camp ran smoothly and help others when they were in need.

Office Assistant

Simmons College of Kentucky
Louisville
05.2015 - 01.2017
  • As an office assistant I was responsible for greeting anyone who came in the office and directing them to wherever they are headed
  • I was also responsible for scheduling appointments, record keeping, and also making sure all timesheets were filled out properly and turned in on time.
  • Managed inventory of office supplies and placed orders when needed.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Customer Service Representative

Teleperformance
Louisville
02.2014 - 04.2015
  • Work as a customer service representative for USAA, helping their customers resolve issues dealing with their accounts and assuring them that their accounts are protected and safe at all times.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.

Education

Communications

Simmons College of Kentucky
01.2016

duPont Manual High School
01.2010

Skills

  • Dependable
  • Efficient Communication Skills
  • Customer service experience
  • Sales background
  • Administrative experience
  • Team Development
  • Phone Etiquette
  • Customer reservations
  • Call Control
  • Upselling proficiency
  • Travel sales
  • Customer Engagement
  • Works well with Microsoft programs
  • Computer literate

References

  • Brandi Mulligan, 502-356-8827
  • Dr. Erika Collins, 502-387-8512

Timeline

Reservation Specialist

Enterprise Mobility
10.2023 - Current

Sales Support Professional 2

Humana Inc.
06.2020 - 10.2023

Front of House Supervisor

Con Huevos Restaurant
04.2018 - 03.2020

Support Staff

Sowing Seed With Faith Summer Enrichment Camp
05.2017 - 08.2017

Office Assistant

Simmons College of Kentucky
05.2015 - 01.2017

Customer Service Representative

Teleperformance
02.2014 - 04.2015

Communications

Simmons College of Kentucky

duPont Manual High School

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Brooke Ratcliffe