Brooke Redmond

• Facilitated clear communication between school staff, families, and outside agencies to ensure comprehensive support for deaf or hard-of-hearing students.
• Tracked correspondence and response to services to maintain student files.
• Enhanced student comprehension by utilizing visual aids and real-world examples during interpreting sessions.
• Participated in regular professional development opportunities to stay current on best practices in educational interpreting and content knowledge.
• Served as a knowledgeable resource on deaf culture and ASL for both students and staff, contributing to an inclusive learning environment.
• Worked closely with special education teams to monitor student progress toward IEP goals and make necessary adjustments to support services.
• Attended workshops to enhance translation and support service skills to target up to date techniques and advancements.
• Provided interpreting and support services to hearing-impaired student assimilating content to achieve success in classroom.
• Contributed to the development of school-wide initiatives focused on increasing accessibility and inclusion for all learners.
• Conducted ongoing assessments of progress throughout each academic year, identifying areas where additional support was required for individual students.
• Adapted materials and instruction tools to meet needs of deaf or hard of hearing students.
• Adapted interpreting styles as needed to accommodate various age groups, subject matter, and language preferences of individual students.
• Mentored deaf or hard-of-hearing students in developing self-advocacy skills, promoting independence and confidence in educational settings.
• Educated fellow students and teachers on protocols and strategies of effective communication skills with hearing-impaired students.
• Utilized team interpreting strategies when needed, collaborating effectively with other interpreters to provide seamless service delivery.

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Made referrals to appropriate services, following up to confirm patients received access to required care.
• Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
• Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
• Conducted pre-screening activities to determine eligibility for supportive services.
• Managed sensitive cases with discretion, protecting client confidentiality and trust.

provided intensive services for adults going through the New York State social services and ACCESS-VR rehabilitation program who were receiving public assistance to obtain gainful employment and/or assistance with the application of Social Security disability benefits.

Implemented workshops and training for students and their families and professionals within the community.

Coordinated services with weveral community agencies and departments of social services in Oneida, Herkimer and Madison Counties to ensure proper service delivery.