Brooke Rentz
Edna,TX
Summary
Proactive Housekeeper, Host, and Waitress Supervisor with extensive experience in maintaining cleanliness, managing tasks, and ensuring customer satisfaction. Skilled in cleaning techniques, inventory control, and process improvement. Bringing strong organizational skills and a commitment to creating welcoming environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
House Keeper (Maid)
Myself
06.2020 - 02.2024
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged positively with residents while cleaning apartments and common areas.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Streamlined processes for more efficient task completion through strategic planning and organization techniques.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted homeowner with laundry folding, ironing and pressing.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized services based on individual client preferences.
Host
Pinto Bean
05.2017 - 02.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Waitress Supervisor
Kiny's
03.2010 - 04.2017
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Monitored dining area to ensure all guests received attentive service without delays.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Enhanced team efficiency by implementing streamlined table management system.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Collaborated with management team to plan and execute special events.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Boosted customer satisfaction with quick and accurate order processing.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Developed loyalty program that increased repeat visits from customers.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Managed inventory effectively to prevent shortages and reduce waste.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Education
High School Diploma -
Thomas Jefferson High School
Oregon, OH05.2010
Skills
- Housekeeping
- Professional Appearance
- Organizational abilities
- Ironing Proficiency
- Customer Service
- Polite communication
- Home security awareness
- Health and safety compliance
- Bed making mastery
- Laundry Management
- Guest Greeting
- Childcare experience
- Meal Planning
- Sewing and Mending
- Special Diet Cooking
- Grocery shopping
- Discretion and Confidentiality
- Silverware Polishing
- Mopping and sweeping
- Ceiling fan cleaning
- Window Washing
- Pest Control
- Waste disposal
- Carpet cleaning
- Fire Safety Knowledge
- Elderly Care Experience
- Deep cleaning expertise
- Vacuuming
- Cleaning techniques
- Dishwashing efficiency
- Floor polishing
- Table Setting
- Commercial Cleaning
- Trash Collection and Disposal
- Team Support and Collaboration
- Interior and exterior cleaning
- Kitchen Cleaning and Dishwashing
- Cleaning bathrooms
- Sweeping and Mopping
- Time Management
- Inventory Control
- Residential Cleaning
- Guest Service and Support
- Floor Vacuuming
- Restroom Servicing
- Professional and Courteous
- Quality Control
- Rug and Carpet Cleaning
- Upholstery Cleaning
- Storage Area Management
- Ordering cleaning supplies
- Commercial Equipment Operation
- Safe Chemical Handling
- Stain Removal
- Health Standards Compliance
- Supply Stocking
- Steam-Operated Sterilizers
- Computerized Maintenance Management
- Process Improvement
- Restroom detailing
- Drapery Washing
- OSHA Compliance
- Supply Replenishment
- Staff Training
- Window Cleaning
- Sorting and washing laundry
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
Accomplishments
- Cleaned an average of 3 homes per day.
- Resolved product issue through consumer .
- Achieved goals by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 2 staff members.
- Achieved Health Code standards through effectively helping with Proper Sanitation Code.
- Collaborated with team members in order to pass Health Inspection.
Certification
High Scool Diplomia.
Food Handlers
Timeline
House Keeper (Maid)
Myself
06.2020 - 02.2024
Host
Pinto Bean
05.2017 - 02.2019
Waitress Supervisor
Kiny's
03.2010 - 04.2017
High School Diploma -
Thomas Jefferson High School
High Scool Diplomia.
Food Handlers
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