Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Reyes

Grand Prairie,TX

Summary

Motivated and detail-oriented professional with over 5 years of experience in reviewing, analyzing, and correcting discrepancies on various documents and spreadsheets. Seeking to contribute expertise within a strong and innovative company or business. Known for maintaining data integrity and ensuring accuracy, with strong skills in data analysis, validation, and compliance with regulatory standards. Recognized for effective team collaboration, flexibility in dynamic environments, and delivering impactful results. Proficient in database management, data auditing, and quality assurance processes. Reliable and unwavering in focus on achieving organizational goals.

Overview

8
8
years of professional experience

Work History

Data Integrity Specialist

SWBC
04.2024 - Current
  • Supported regulatory compliance efforts with meticulous documentation and adherence to industry standards.
  • Created custom reports for management, facilitating informed decision-making based on accurate information.
  • Optimized database performance by refining indexing strategies and implementing necessary updates.
  • Managed change control processes, safeguarding the quality of critical data assets during system upgrades or migrations.

Customer Service Representative

Apex Systems
11.2022 - 04.2024
  • Obtained a US Trust Certification
  • Adapted in learning new concepts quickly and efficiently
  • Paid high attention to detail while completing assignments
  • Used strong analytical skills to problem solve challenges
  • Performed data entry
  • Proved capable of working independently via remote
  • Maintained an organized and detail-oriented workspace via software apps, email, and other resources online
  • Successfully exceeded or met KPI goals, especially for time management
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Amazon
09.2020 - 08.2022
  • Proved an ability to multitask by communicating effectively with customers while speedily and accurately typing at the same time
  • Showed great time management skills by reaching KPI goals for call duration time
  • Expressed self-motivation by communicating trends and innovative ideas for the dept.
  • Exercised a high level of concentration to listen and understand complex issues
  • Researched, documented, and resolved issues
  • Used critical thinking skills to resolve issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Medical Assistant

Dallas Neurosurgical & Spine
07.2016 - 07.2020
  • Exercised organizational skills when entering patient medical history in charts
  • Utilized discretion when communicating prescription information to pharmacies and patients
  • Used strong attention to detail doing inventory for pharmacists and vendors
  • Researched and collected insurance benefits data for all services
  • Corrected patient data entry errors to prevent duplication
  • Checked for patient data accuracy by verifying data and records.
  • Managed spreadsheets containing patient data

Education

Medical Assistant -

REMINGTON COLLEGE
10.2011

High School Diploma -

SOUTH GARLAND
06.2010

Skills

  • Microsoft Word
  • Microsoft Excel
  • HIPAA Certified
  • Billing/Inventory
  • Attention to Detail
  • Keyboard Shortcut Mastery
  • Records Management
  • Database Management
  • Document Transcription
  • Error Detection and Correction
  • File Conversion Expertise
  • Data Entry
  • Insurance processing
  • Data Security
  • Database Maintenance
  • Proofreading
  • Medical Billing
  • Confidentiality and Discretion
  • Written Communication Proficiency
  • Document Scanning
  • Research and Information Gathering
  • Spreadsheet Management
  • Document Preparation
  • Maintains confidentiality
  • Work Prioritization
  • Data accuracy
  • Spreadsheet Creation and Management
  • Advanced Excel spreadsheet functions
  • Error Detection
  • Deadline Oriented Mindset
  • Data Review and Verification
  • Accuracy and Attention to Detail
  • Administrative Support
  • Filing and data archiving
  • Invoice Processing
  • Resourceful
  • Document Management and Storage

Timeline

Data Integrity Specialist

SWBC
04.2024 - Current

Customer Service Representative

Apex Systems
11.2022 - 04.2024

Customer Service Representative

Amazon
09.2020 - 08.2022

Medical Assistant

Dallas Neurosurgical & Spine
07.2016 - 07.2020

High School Diploma -

SOUTH GARLAND

Medical Assistant -

REMINGTON COLLEGE

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Brooke Reyes