Brooke Richardson
Belmont,CA
Summary
Outgoing Records Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Records Supervisor
Redwood City Police Department
04.2023 - Current
- Directly supervise and manage 5 Police Clerks and 1 Lead Police Clerk
- Review and approve/deny time off requests
- Create and maintain the yearly Records Calendar
- Submit agency’s monthly statistics to DOJ
- Respond to all Public Record Act requests
- Review and submit RIPA to DOJ daily, as well as keep up with all legislative updates in regards to RIPA
- Research, collect data, and prepare a variety of comprehensive statistical and written reports for different departments within the city
- Direct maintenance of departmental record-keeping system in accordance with legal requirements, City and departmental policies and standards.
- Conducted ongoing evaluations of departmental performance, identifying areas for improvement and implementing necessary changes to optimize workflow processes.
- Presented reports on key metrics related to records management activities, providing valuable insights for senior leadership decision-making processes.
- Maintained data privacy standards by monitoring staff adherence to confidentiality agreements and established protocols.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Acting Lead Police Clerk/Lead Police Clerk
Redwood City Police Department
06.2018 - 04.2023
- Process cases and transfer them to the District Attorney’s office
- Perform live scan and ink card fingerprints
- Sort, file, copy, and distribute crime reports, traffic reports, citations, petitions, and other materials to appropriate personnel
- Assist department personnel and the public in person and via phone by performing record checks, collecting fees, and receiving reports and complaints from citizens
- Review, correct, and transfer Stop Data records to DOJ
- Analyze and prepare data in response to Clery Act requests
- Create and maintain the weekly schedule for the Records Clerks.
Police Dispatcher
Redwood City Police Department
10.2016 - 06.2018
- Documenting caller information, prioritizing and evaluating caller requests
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Inputting various entries into the system
- Use computer aided dispatch system, radio equipment, and a multiple video display in order to dispatch both non-emergency and emergency calls for service
- Record and maintain records of both radio communications and telephone communications
- Provided information to field units, other agencies, and the public.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Server/Hostess
B Street & Vine
08.2014 - 10.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Before going to work at Redwood City PD I was able to work as manager and supervise employees, handle customer complaints, etc
Executive Assistant
Millbrae Chamber of Commerce
04.2014 - 10.2014
- Worked with different software programs such as QuickBooks, Constant Contacts and Converge
- Helped prepare the annual Art and Wine Festival, processed applications and payments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments for the public and Chamber Members
Education
Associates Degree - Psychology
College of San Mateo
San Mateo, CA01.2015
High School Diploma -
Mills High School
Millbrae01.2012
Skills
- RIMS, Kwiktag, CLETS
- Records Management
- Microsoft Suite
- Interpersonal abilities
- Multitasking and Organization
- Documentation and Recordkeeping
- Coaching and Mentoring
Certification
- South Bay Regional POST Dispatch Academy - Dispatch Certificate
- POST Certified Records School - Records Certificate
- POST Certified Records Supervisor School - Records Supervisor Certificate
- CLETS Full Access Operator
Timeline
Records Supervisor
Redwood City Police Department
04.2023 - Current
Acting Lead Police Clerk/Lead Police Clerk
Redwood City Police Department
06.2018 - 04.2023
Police Dispatcher
Redwood City Police Department
10.2016 - 06.2018
Server/Hostess
B Street & Vine
08.2014 - 10.2016
Executive Assistant
Millbrae Chamber of Commerce
04.2014 - 10.2014
Associates Degree - Psychology
College of San Mateo
High School Diploma -
Mills High School
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