Brooke Robbins
Chino Valley,AZ
Summary
Dynamic Peer Support Specialist with Northern Arizona VA Health Care System, excelling in crisis intervention and empathetic communication. Enhanced team efficiency by optimizing procedures and leveraging trauma-informed care. Spearheaded initiatives improving Veteran outcomes, utilizing CPRS for meticulous documentation. Collaborated with multidisciplinary teams, achieving a 20% increase in care plan effectiveness. Passionate about empowering Veterans through recovery goal setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Northern Arizona VA Health Care System
[City], [State]
06.2021 - Current
- Function as a fully integrated member of the clinical team, providing critical peer support and feedback to aid the treatment team in monitoring Veteran progress and adjusting care plans.
- Troubleshoot and optimize operational procedures and applications to enhance team performance and efficiency, providing valuable feedback to management for continuous process improvement.
- Monitor internal communication platforms to proactively identify and address potential issues, ensuring seamless team communication and coordination of care.
- Provide immediate, face-to-face crisis intervention for Veterans in distress, promptly documenting incidents in CPRS and coordinating with the appropriate staff, including summoning and escorting emergency personnel as required.
- Routinely observe and report on significant Veteran behaviors, modes of response, and overall wellness status to the treatment team, directly influencing care plan modifications.
- Guide Veterans in pinpointing personal recovery goals during individual and group sessions, leveraging shared experience to help them identify personal skills, strengths, and available VA and community resources.
- Employ modeling and role-playing techniques to aid Veterans in developing empowerment skills, combating stigma, and practicing self-advocacy.
- Guide Veterans in recognizing and challenging negative self-talk by facilitating supportive forums, enabling them to share experiences and build resilience.
- Provide Veterans with detailed information on VA benefits, community resources, and support networks to ensure access to comprehensive care.
- Maintain constant awareness of the progress of Veterans in their treatment, discussing and planning for adjustments as needed with the multidisciplinary team to ensure goals are met.
- Ensure the meticulous and confidential entry of sensitive patient information and clinical notes into the Computerized Patient Record System (CPRS).
- Assisted in crisis intervention by employing active listening and empathy techniques.
Social Services Assistant
Northern Arizona VA Health Care System
[City], [State]
02.2021 - 06.2021
- Gathered, compiled, and entered data for statistical accounting, reporting findings and analysis at daily morning meetings to support program oversight and decision-making.
- Provided immediate crisis intervention, documenting incidents and coordinating with appropriate staff, including emergency personnel, as needed during patient crises.
- Effectively communicated project updates, concerns, and milestones to team members and leadership, ensuring departmental efficiency.
- Conducted patient interviews to collect admissions data and orient new Veterans to the Domiciliary program, observing and reporting on patient behavior to the treatment team.
- Delivered timely status updates via phone, email, and written communication to case managers and vocational rehabilitation staff, ensuring seamless coordination of patient care.
- Supported professional staff in recognizing and resolving administrative and procedural issues by conducting research and compiling relevant information to enhance productivity.
- Managed confidential patient information and notes by accurately entering them into the Computerized Patient Record System (CPRS).
Social Services Assistant
Army Substance Abuse Program
Fort Richardson, Alaska
10.2007 - 04.2012
- Assisted clients in navigating and accessing a variety of resources, including counseling, treatment programs, and community services.
- Provided empathetic and non-judgmental support to military service members and their families dealing with substance use issues.
- Scheduled and coordinated all client appointments, group sessions, and educational workshops to maintain an efficient program schedule.
- Supported the implementation of prevention and outreach initiatives, including substance abuse awareness campaigns across the military installation.
- Assisted in the development and distribution of program materials, including brochures, flyers, and presentations.
- Prepared program reports and tracked key metrics to ensure timely submission of all required documentation for program evaluation.
- Collaborated closely with counselors, program managers, and other team members to ensure seamless service delivery and enhance patient outcomes.
- Built and maintained relationships with community organizations to expand referral networks and increase resource availability for service members and their families.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ02-2019
Skills
- Crisis intervention and de-escalation
- Recovery goal setting
- Care coordination and case management
- Patient documentation and reporting
- Community resource navigation
- Trauma-informed care
- Empathetic communication
- Motivational interviewing
- Group and individual facilitation
- Computerized patient record system (CPRS)
- VA health care services navigation
- VA benefits and resources
- Domiciliary program support
- Multidisciplinary team collaboration
- Microsoft Office Suite proficiency
- Database management and statistical data entry
- Time management and confidentiality
Certification
Certified Peer Specialist - 2020
Certified Nursing Assistant - 2019
Skills And Training
Crisis Intervention, De-escalation Techniques, Trauma-Informed Care, Empathetic Communication, Motivational Interviewing, Group and Individual Facilitation, Computerized Patient Record System (CPRS), VA Health Care Services Navigation, VA Benefits and Resources, Domiciliary Program, Multidisciplinary Team Collaboration, Microsoft Office Suite (Word, Excel, Outlook), Database Management, Statistical Data Entry, Time Management, Confidentiality and Patient Privacy, Conflict Resolution, Reporting, Program Support
Accomplishments
- Excellence in Nursing - 2020
- Recognition for outstanding performance from the Department of Veterans Affairs - 2020
Timeline
Peer Support Specialist
Northern Arizona VA Health Care System
06.2021 - Current
Social Services Assistant
Northern Arizona VA Health Care System
02.2021 - 06.2021
Social Services Assistant
Army Substance Abuse Program
10.2007 - 04.2012
Bachelor of Science - Human Services
University of Phoenix