Brooke Roberson-Castillo
Indianapolis,United States
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Flexible professional offering extensive history of excellent customer,client, and patient services. Versed in relevant regulations with dedication to ethical practices in both Healthcare and Government.
Overview
14
14
years of professional experience
Work History
Pharmacy Intake Prior Authorizations
BIOPLUS RX Carelon
Indianapolis, Indiana
12.2023 - Current
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Assisted pharmacists in preparing medical records for submission to insurance companies for prior authorization approval.
- Maintained current knowledge of changes within the healthcare industry related to the prior authorization process.
- Authorized medication referrals
- Data Entry
- Authorized 100+ patient medications for the Pharmacy Intake
- Worked closely with majority Insurance companies
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
- Ensured that all required documents were obtained before submitting a request for approval of medications requiring preauthorization.
- Identified potential problems with submitted requests by verifying all information is accurate before sending out for review.
- Patient Advocacy: Acted as a liaison between patients, providers, and payers, facilitating clear communication and timely resolutions to prior authorization issues, enhancing patient satisfaction and care continuity.
- Data Management: Utilized Axis, McKesson,EMR, EPIC, CERNER etc. to track and manage authorization requests, improving data accuracy and streamlining workflow processes.
- Regulatory Compliance: Maintained up-to-date knowledge of relevant healthcare regulations and insurance guidelines, ensuring all prior authorization requests adhered to state and federal laws.
- Patient Registration: Efficiently processed patient registrations for 3-5 patients hourly, ensuring timely collection of demographic and insurance information to facilitate seamless care delivery.
- Insurance Verification: Conducted thorough insurance verification and eligibility checks, reducing billing errors and ensuring accurate processing of patient claims.
- Comprehensive Assessments: Completed initial patient assessments and triaged referrals to appropriate healthcare providers, improving care coordination and patient satisfaction rates.
Travel/Agency CNA
Signature Healthcare Muncie
Muncie, Indiana
01.2021 - 11.2023
- Assistance with Activities of Daily Living: Provided comprehensive support in activities of daily living (ADLs), including bathing, dressing, grooming, and feeding, enhancing patients' quality of life and promoting independence.
- Patient-Centered Care: Delivered compassionate and personalized care to 10-20 patients daily, ensuring their comfort, dignity, and emotional well-being throughout all stages of treatment.
- Vital Signs Monitoring: Efficiently performed routine vital signs assessments, accurately reporting changes in patient conditions to nursing staff to ensure timely interventions and quality care.
- Actively advocated for patient rights and preferences, ensuring that individual needs and concerns were addressed and incorporated into care plans.
- Effective Communication: Fostered open communication with patients, families, and interdisciplinary healthcare teams, creating a collaborative environment for comprehensive patient care and support.
- Adhered to strict infection control protocols, contributing to a safe and hygienic environment for both patients and staff, and reducing healthcare-associated infections.
- Maintained accurate and up-to-date patient records, documenting care provided and changes in patient status to ensure continuity of care and compliance with regulatory standards.
- Emergency Response: Trained in emergency response procedures, effectively assisting in critical situations and demonstrating quick thinking and calmness under pressure.
- Demonstrated cultural sensitivity and awareness when interacting with diverse patient populations, ensuring inclusive and respectful care for all individuals.
- Collaboration with Healthcare Team: Worked closely with Charge Nurses/ DON, ADON, Administrators and other healthcare professionals to facilitate effective patient care, actively participating in care plan discussions and bedside reporting.
- Assisted in training new CNAs by sharing knowledge and best practices, fostering a supportive learning environment, and enhancing team competencies.
- Knowledge of Medical Equipment: Proficiently operated and maintained medical equipment, ensuring safe usage and compliance with health and safety regulations.
- Setting up "open rooms" for next resident once cleaned and cleared
- Do frequent activities with residents to keep them smiling and occupued
- Bedchecks/Restroom checks every 1-2 hours unless a resident is in need of more frequent checks
- Frequent Ice Pass
- Mentorship and Training: Once Successfully trained and Aide feels confidentan, I continue to mentor over 10-15 new Certified Nursing Assistants weekly, fostering their clinical skills and enhancing their confidence in patient care protocols and practices
- Assisted in designing and implementing training programs and orientation schedules for new CNAs, effectively integrating evidence-based practices to improve competency and patient care.
Human Resources Assistant- Unit Clerk
Neuropsychiatric Hospital
Indianapolis, Indiana
02.2018 - 02.2020
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Participated in safety rounds and contributed to the implementation of best practices in patient care, ensuring a safe environment for individuals with mental health challenges.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Assisted in developing training programs for staff members.
- Monitored timekeeping records for accuracy and completeness.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Ordered office supplies, equipment, and other materials as needed.
- Provided support to physicians and nursing staff with administrative tasks.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Oversaw inventory and ordering of medical supplies, ensuring the unit was fully stocked with necessary materials while adhering to budgetary constraints.
- Managed the scheduling of therapy sessions, medication reviews, and multidisciplinary team meetings, optimizing the unit's workflow and ensuring timely patient care.
- Processed payroll for over 50+ employees bi-weekly/monthly, ensuring 100% accuracy in calculations and timely distribution of payments.
- Served as the primary point of contact for employee payroll inquiries, providing exceptional service and resolving issues promptly to maintain employee satisfaction.
- Investigated and resolved payroll discrepancies swiftly, receiving recognition for reducing error adjustment 3% or lower over a quartly period
- Maintain Accurate Employee Records
- Automate Payroll Processing
- Regularly Review Payroll Procedures
- Ensure Timely Data Collection
- Verify Payroll Calculations
- Provide Clear Communication
- Successfully utilized de-escalation techniques (CPI TRAINED)to manage acute crisis situations, resulting in 50% reduced incidents of the usr of restraints
- Collaborated with a diverse team of healthcare professionals, including psychiatrists, nurses, and social workers, to develop and implement comprehensive treatment plans.
- Behavioral Assessments, conducted thorough psychological assessments and observations to identify patient needs, contributing to tailored therapeutic
Accountant Accounts Payable/Accounts Receivable Analyst
Defense Finance And Accounting Services
Indianapolis, Indiana
09.2010 - 07.2018
- Evaluated and resolved complex pay-related issues, including entitlements, deductions, and special pay programs, significantly reducing error rates and increasing customer satisfaction.
- Provided comprehensive training and support to military personnel on pay entitlements and benefits, leading to enhanced understanding and utilization of available resources.
- Developed and maintained detailed records and reports on payroll transactions, contributing to improved efficiency in payroll processing and reducing processing times by 25-30%.
- Conducted audit readiness assessments and collaborated with internal auditors to ensure compliance with federal financial regulations, achieving a clean audit report for five consecutive years.
- Created journal entries accurately and timely for month end close processes.
- Expertly managed high-stakes accounts involving disputes and adjustments, employing negotiation skills to achieve favorable outcomes and maintain client satisfaction.
- Performed general ledger reconciliations on a timely basis.
- Ensured compliance with federal regulations and guidelines by implementing rigorous documentation practices, resulting in a 20-30% reduction in audit discrepancies.
- Collaborated with cross-functional teams to prepare budget justifications and presentations for senior management and congressional committees, leading to successful funding approvals.
- Implemented a new budget tracking system that improved efficiency in tracking expenditures and forecasting future budget needs by 20%.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reviewed financial information detailing assets, liabilities, and capital.
- Researched and implemented best practices to improve audit results.
- Lead GPC (Government Purchase Card)
- Administered the Federal Government Purchase Card program, ensuring compliance with federal regulations and internal policies across multiple departments, achieving a 100% compliance rate during audits.
- Reviewed and approved purchase card transactions, maintaining detailed records and documentation to support expenditures, reducing discrepancies by 40%.
- Developed and implemented standard operating procedures (SOPs) for purchase card management, enhancing process efficiency and decreasing processing time by 35%.
- Developed and maintained effective relationships with vendors and stakeholders, facilitating timely communication and resolution of payment issues, which enhanced vendor satisfaction and trust.
- Trained and mentored junior staff on accounts payable procedures, systems, and best practices, contributing to improved team productivity and accuracy.
- Participated in year-end close processes by preparing accounts payable reconciliations and financial reports, ensuring accuracy and compliance with federal accounting standards.
- Managed the accounts payable process for federal contracts, ensuring compliance with federal regulations and prompt payment of invoices, resulting in a 96% on-time payment rate.
- Acted as the primary point of contact for purchase card-related inquiries, providing exceptional customer service and resolving issues promptly to ensure uninterrupted procurement processes.
- Reviewed, certified and processed a high volume of invoices (over 300- 500 monthly) for accuracy, ensuring adherence to procurement policies and preventing discrepancies, which reduced query resolution time by 26%
- Account Certifier
- Between 2010-2012 worked LEGACY before transferring to GFEBS.
- Processed and verified a high volume of financial transactions, maintaining accuracy and adherence to federal accounting standards and regulations and achieving 95% accuracy in financial reporting.
- Assisted in the preparation and analysis of the agency’s budget, facilitating effective financial planning and monitoring to ensure compliance with federal fiscal policies.
- Conducted thorough reconciliations of general ledger accounts, identifying discrepancies and implementing corrective actions, resulting in a 30% reduction in accounting errors.
- Maintained and updated financial records and databases, ensuring data integrity and confidentiality while streamlining data retrieval processes for monthly reporting.
- Generated detailed financial reports and summaries for management, leveraging advanced Excel functionalities to enhance data visualization and decision-making capabilities.
- Provided exceptional customer service by responding to internal and external inquiries regarding financial transactions, policy interpretations, and account status with a focus on clarity and accuracy.
Education
LICENSE - Nursing
READY TO CARE LLC
Indianapolis04-2021
Associate of Science - Business Administration
Indiana State University
Terre Haute, IN08-2011
High School Diploma -
Lawrence North High School
Indianapolis, IN06-2003
High School Diploma -
LAWRENCE NORTH HIGH SCHOOL
Indianapolis, IN05-2003
Skills
- HIPAA regulations compliance
- Record Keeping
- Strong Communication in both verbal and/or written
- Workflow Optimization
- Training and mentoring
- Process improvement strategies
- Conflict resolution techniques
- Daily and accurate documentation for resident Assisted Daily Living (ADLS)
- Patient Care: Providing patient/client care and empathy
- Compassionate Care
- Vital Signs Monitoring and immediatley reporting to my Charge Nurse of any changes
- Expert in detail documentation
- Strong knowledge in Infection Control
- Detailed Documentation
- Strong Eye for detail
- Expert in Microft Office
- Respecting and adhearing to the chain of command
- Trained in Emergency Responses
- Flawless accuracy in all documentation
- Emergency Preparedness residents
- Huge advocate for Team Collaboration
- Years of training and mentorship in both medical and federal
- Accounting Principles
- Knowledge of Generally Accepted Accounting Principles (GAAP) and federal fiscal policies
- Analytical Skills
- Proficiency in analyzing financial data to identify discrepancies, trends, and variances
- Strong Attention to Detail
- Knowledge of Federal Regulations Familiar with federal accounting regulations and compliance requirements, including the Federal Acquisition Regulation (FAR) and OMB Circulars
- Financial Reporting
- Experience with preparing and presenting financial reports and statements,
- Technical Proficiency: Proficient in using accounting software and tools, such as QuickBooks and/or federal accounting systems (GFEBS, SAAP, SABRS,WAWF, Multi Fund accounting, GAAS)
- Budgeting Skills
- Effective Problem-Solving
- Strong Organization
- Timliness
- Strong written and verbal skills
- Resourcefulness and initiative
Timeline
Pharmacy Intake Prior Authorizations
BIOPLUS RX Carelon
12.2023 - Current
Travel/Agency CNA
Signature Healthcare Muncie
01.2021 - 11.2023
Human Resources Assistant- Unit Clerk
Neuropsychiatric Hospital
02.2018 - 02.2020
Accountant Accounts Payable/Accounts Receivable Analyst
Defense Finance And Accounting Services
09.2010 - 07.2018
Associate of Science - Business Administration
Indiana State University
High School Diploma -
Lawrence North High School
LICENSE - Nursing
READY TO CARE LLC
High School Diploma -
LAWRENCE NORTH HIGH SCHOOL