Brooke Roberson-Castillo
Indianapolis,United States
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Flexible professional offering extensive history of excellent customer,client, and patient services. Well versed in relevant rules and regulations with top tier dedication to ethical practices in multiple of mastered positions with years of successful job experiences. Working in Retail, Nursing, Government, Military, Accounting I have found a well rounded work ethic
With different experiences is strong path to Career Success. I am seeking to use all of my experiences, expertise, and education to become a strong asset and leader for a company who seeks a strong employee with an exceptional work ethic, a positive, uplifting co worker who has focus and drive to the success of the company.
Overview
15
15
years of professional experience
Work History
Resource Management Analyst
Essential Healthcare
01.2025 - Current
- Analyzed Company data in compare to all locations around the demographics to ensure that my stores are always aligned and constantly known for successful ratings and company retention
- Developed strategic plans for workforce management, aligning resources with organizational goals.
- For training purpose I wrote/developed a company SOP binder (Standard Operating Procedures) for new hires, to also keep with them always if any rule or regulation is ever questioned.
- Coordinated cross-departmental projects to enhance communication and improve resource utilization.
- Led initiatives to streamline processes, resulting in increased productivity across teams and other resource locations.
- Stellar ability to stay organized and multi-task in professional and efficient manner
- following instructions and giving attention to detail is a strong expectation not only for myself but for my team.
- Conducted comprehensive audits of resource usage, identifying areas for improvement and cost savings.
- Developed my own personal automated tracking system in order to enable accurate monitoring of all available resources
- To be prepared at any given point in time to quickly execute
- In the medical field coordinated coverage to minimize service interruptions and ensure continuity of care for my residents.
- Communicate scheduling changes promptly to staff, patients, and caregivers. I believe a solid schedule monthly assists management and employees to give ample time for any changes.
- Serve as the primary liaison for patients, families, retail management, resource management, caregivers, and interdisciplinary team members.
- Managed the scheduling of resources, ensuring timely delivery without compromising quality standards
Pharmacy Intake Prior Authorizations/Lead Inventory Specialist
BIOPLUS RX Carelon
Indianapolis, Indiana
01.2023 - 12.2024
- Participate and finalizing in taking store, company, hospital inventory counts according to company guidelines and monitoring (by a tracking system created by me the amount inventory for proper accuracy)
- Adheres to cash policies and procedures to minimize losses
- Interpreted health plan benefits and coverage requirements related to prior authorization process.
- Assisted pharmacists in preparing medical records for submission to insurance companies for prior authorization approval.
- Maintained current knowledge of changes within the healthcare industry related to the prior authorization process.
- Authorized medication referrals
- Data Entry
- Authorized over 200+ patient medications for Pharmacy Intake
- Worked closely with majority Insurance companies
- Reviewed physician's office notes for medication history and allergies to ensure safety of patients.
- Ensured that all required documents were obtained before submitting a request for approval of medications requiring preauthorization.
- Identified potential problems with submitted requests by verifying all information is accurate before sending out for review.
- Patient Advocacy: Acted as a liaison between patients, providers, and payers, facilitating clear communication and timely resolutions to prior authorization issues, enhancing patient satisfaction and care continuity.
- Data Management: Utilized Axis, McKesson,EMR, EPIC, CERNER etc. to track and manage authorization requests, improving data accuracy and streamlining workflow processes.
- Regulatory Compliance: Maintained up-to-date knowledge of relevant healthcare regulations and insurance guidelines, ensuring all prior authorization requests adhered to state and federal laws.
- Oversees product merchandising, medication and materials to keep a successful flow in business revenue
- If anything in my store is low, may it be Customer needs, employee needs I keep a very detail inventory DAILY/WEEKLY inorder to make sure my store, my teams proper inventory and stock levels at all times. Communicating to my Management with any and all needs for expected stock levels.
- Overseen Patient Registration: Efficiently processed patient registrations for 3-5 patients hourly, ensuring timely collection of demographic and insurance information to facilitate seamless care delivery.
- Experience with answering calls / transferring calls through a multi-line computer phone system is required.
- Strong experience in reviewing/triaging faxes and forwarding to the appropriate party.
- Myself,other leadership, may assigned and or work new assigned tasks during down time.
- Making sure to stay busy and/or with permission from Management start on next day tasks
- Excellent communication and listening skills. Teaching/Showing my team, my coworkers the importance of a Calm demeanor when busy or feeling overwhelmed.
- Insurance Verification: Conducted thorough insurance verification and eligibility checks, reducing billing errors and ensuring accurate processing of patient claims.
- Comprehensive employee and patient Assessments brought to me to look for any descrepancies.
- In leadership there is never just one job, or one task
- Make sure I am accessible if needed I completed initial patient assessments, if the team is running behind I triaged referrals to appropriate healthcare providers or I will always get on the floor and assist my employees and staff.
- End of the night I go over the days numbers to see and look over what could have been improved.
- As a leader satisfaction rates are a high priority and focus. My satisfaction rates will be 80% and above. With the goal of 100%.
- Conducts annual performance evaluations for current employees (go over their production, attendance, overall commitment to the company.
- Use my leadership to my pharmacy, the company to encorage personnel for advancement
- If termination unfortunately is appropriate, it will be handled efficiently and well explained.
- Head of store/employee payroll and adhere to fix the total loss budgets
- Conducts hospital/ clinic inventory counts and reconciliations according to company and health guidelines.
- Responsible for noting and monitoring the competitive environment throughout different health companies within the community; makes the proper recommendations to direct leadership regarding adjustments I may see fit and/or necessary to maintain positive production numbers at all times.
- Provides product feedback to their direct leader, including recommendations regarding new items to carry or those that should be discontinued
- Responsible for providing a safe, HIPPA compliant environment for my team of employees, my customers, clients and any and all company vendors by first finding, then rectifying and setting things in place so hazards do not take place.
- Organizing equipment/inventory needs in proper working order
- Excellent and efficent at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members. One Team One Mission.
- Worked flexible hours across night, weekend, and holiday shifts any and all times when needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Travel/Agency CNA Preceptor
Signature Healthcare Muncie
Muncie, Indiana
01.2021 - Current
- Assistance with Activities of Daily Living: Provided comprehensive support in activities of daily living (ADLs), including bathing, dressing, grooming, and feeding, enhancing patients' quality of life and promoting independence.
- Constant Communication with my leaders/Management.
- Patient-Centered Care: Delivered compassionate and personalized care to nt10-20 patients daily, ensuring their comfort, dignity, and emotional well-being throughout all stages of treatment.
- Vital Signs Monitoring: Efficiently performed routine vital signs assessments, accurately reporting changes in patient conditions to nursing staff to ensure timely interventions and quality care.
- Actively advocated for patient rights and preferences, ensuring that individual needs and concerns were addressed and incorporated into care plans.
- Effective Communication: Fostered open communication with patients, families, and interdisciplinary healthcare teams, creating a collaborative environment for comprehensive patient care and support.
- Adhered to strict infection control protocols, contributing to a safe and hygienic environment for both patients and staff, and reducing healthcare-associated infections.
- Maintained accurate and up-to-date patient records, documenting care provided and changes in patient status to ensure continuity of care and compliance with regulatory standards.
- Emergency Response: Trained in emergency response procedures, effectively assisting in critical situations and demonstrating quick thinking and calmness under pressure.
- Demonstrated cultural sensitivity and awareness when interacting with diverse patient populations, ensuring inclusive and respectful care for all individuals.
- Collaboration with Healthcare Team: Worked closely with Charge Nurses/ DON, ADON, Administrators and other healthcare professionals to facilitate effective patient care, actively participating in care plan discussions and bedside reporting.
- Assisted in training new CNAs by sharing knowledge and best practices, fostering a supportive learning environment, and enhancing team competencies.
- Knowledge of Medical Equipment: Proficiently operated and maintained medical equipment, ensuring safe usage and compliance with health and safety regulations.
- Setting up "open rooms" for next resident once cleaned and cleared
- Do frequent activities with residents to keep them smiling and occupued
- Bedchecks/Restroom checks every 1-2 hours unless a resident is in need of more frequent checks
- Frequent Ice Pass
- Mentorship and Training: Once Successfully trained and Aide feels confidentan, I continue to mentor over 10-15 new Certified Nursing Assistants weekly, fostering their clinical skills and enhancing their confidence in patient care protocols and practices
- Assisted in designing and implementing training programs and orientation schedules for new CNAs, effectively integrating evidence-based practices to improve competency and patient care.
- Mentored new nursing assistants in patient care techniques and facility protocols.
- Evaluated performance of nursing assistants, providing constructive feedback for improvement.
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Educated over 200 new CNAs in quality patient care.
- Mentored new hires in proper procedures for handling medical emergencies while teaching and maintaining composure under pressure
Human Resources Assistant- Unit Clerk
Neuropsychiatric Hospital
Indianapolis, Indiana
02.2018 - 02.2020
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Participated in safety rounds and contributed to the implementation of best practices in patient care, ensuring a safe environment for individuals with mental health challenges.
- Developed recruitment strategies to attract qualified candidates for open positions.
- Assisted in developing training programs for staff members.
- Monitored timekeeping records for accuracy and completeness.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Ordered office supplies, equipment, and other materials as needed.
- Provided support to physicians and nursing staff with administrative tasks.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Oversaw inventory and ordering of medical supplies, ensuring the unit was fully stocked with necessary materials while adhering to budgetary constraints.
- Managed the scheduling of therapy sessions, medication reviews, and multidisciplinary team meetings, optimizing the unit's workflow and ensuring timely patient care.
- Processed payroll for over 50+ employees bi-weekly/monthly, ensuring 100% accuracy in calculations and timely distribution of payments.
- Served as the primary point of contact for employee payroll inquiries, providing exceptional service and resolving issues promptly to maintain employee satisfaction.
- Investigated and resolved payroll discrepancies swiftly, receiving recognition for reducing error adjustment 3% or lower over a quartly period
- Maintain Accurate Employee Records
- Automate Payroll Processing
- Regularly Review Payroll Procedures
- Ensure Timely Data Collection
- Verify Payroll Calculations
- Provide Clear Communication
- Successfully utilized de-escalation techniques (CPI TRAINED)to manage acute crisis situations, resulting in 50% reduced incidents of the usr of restraints
- Collaborated with a diverse team of healthcare professionals, including psychiatrists, nurses, and social workers, to develop and implement comprehensive treatment plans.
- Behavioral Assessments, conducted thorough psychological assessments and observations to identify patient needs
- Ability to always stay organized and multi-task in a professional and efficient manner for not just me but for my Team and the Success of the Company by always following instructions and having a exceptionally strong attention to detail
- Complies and adheres to all established company policies and procedures that are set in place while upholding the security and confidentiality of the employee and company.
- Developed training materials to enhance staff understanding of HR policies and procedures.
- Managed scheduling of employee training sessions, optimizing resource allocation and attendance.
- Streamlined administrative processes within HR department, increasing efficiency in document handling and communication.
Accountant Accounts Payable/Accounts Receivable Analyst
Defense Finance And Accounting Services
Indianapolis, Indiana
09.2010 - 07.2018
- Evaluated and resolved complex pay-related issues, including entitlements, deductions, and special pay programs, significantly reducing error rates and increasing customer satisfaction.
- Provided comprehensive training and support to military personnel on pay entitlements and benefits, leading to enhanced understanding and utilization of available resources.
- Developed and maintained detailed records and reports on payroll transactions, contributing to improved efficiency in payroll processing and reducing processing times by 25-30%.
- Conducted audit readiness assessments and collaborated with internal auditors to ensure compliance with federal financial regulations, achieving a clean audit report for five consecutive years.
- Created journal entries accurately and timely for month end close processes.
- Expertly managed high-stakes accounts involving disputes and adjustments, employing negotiation skills to achieve favorable outcomes and maintain client satisfaction.
- Performed general ledger reconciliations on a timely basis.
- Ensured compliance with federal regulations and guidelines by implementing rigorous documentation practices, resulting in a 20-30% reduction in audit discrepancies.
- Collaborated with cross-functional teams to prepare budget justifications and presentations for senior management and congressional committees, leading to successful funding approvals.
- Implemented a new budget tracking system that improved efficiency in tracking expenditures and forecasting future budget needs by 20%.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Reviewed financial information detailing assets, liabilities, and capital.
- Researched and implemented best practices to improve audit results.
- Lead GPC (Government Purchase Card)
- Administered the Federal Government Purchase Card program, ensuring compliance with federal regulations and internal policies across multiple departments, achieving a 100% compliance rate during audits.
- Reviewed and approved purchase card transactions, maintaining detailed records and documentation to support expenditures, reducing discrepancies by 40%.
- Developed and implemented standard operating procedures (SOPs) for purchase card management, enhancing process efficiency and decreasing processing time by 35%.
- Developed and maintained effective relationships with vendors and stakeholders, facilitating timely communication and resolution of payment issues, which enhanced vendor satisfaction and trust.
- Trained and mentored junior staff on accounts payable procedures, systems, and best practices, contributing to improved team productivity and accuracy.
- Participated in year-end close processes by preparing accounts payable reconciliations and financial reports, ensuring accuracy and compliance with federal accounting standards.
- Managed the accounts payable process for federal contracts, ensuring compliance with federal regulations and prompt payment of invoices, resulting in a 96% on-time payment rate.
- Acted as the primary point of contact for purchase card-related inquiries, providing exceptional customer service and resolving issues promptly to ensure uninterrupted procurement processes.
- Reviewed, certified and processed a high volume of invoices (over 300- 500 monthly) for accuracy, ensuring adherence to procurement policies and preventing discrepancies, which reduced query resolution time by 26%
- Account Certifier
- Between 2010-2012 worked LEGACY before transferring to GFEBS.
- Processed and verified a high volume of financial transactions, maintaining accuracy and adherence to federal accounting standards and regulations and achieving 95% accuracy in financial reporting.
- Assisted in the preparation and analysis of the agency’s budget, facilitating effective financial planning and monitoring to ensure compliance with federal fiscal policies.
- Conducted thorough reconciliations of general ledger accounts, identifying discrepancies and implementing corrective actions, resulting in a 30% reduction in accounting errors.
- Maintained and updated financial records and databases, ensuring data integrity and confidentiality while streamlining data retrieval processes for monthly reporting.
- Generated detailed financial reports and summaries for management, leveraging advanced Excel functionalities to enhance data visualization and decision-making capabilities.
- Provided exceptional customer service by responding to internal and external inquiries regarding financial transactions, policy interpretations, and account status with a focus on clarity and accuracy.
Education
LICENSE - Nursing
READY TO CARE LLC
04-2021
Associate of Science - Business Administration
Indiana State University
08-2011
High School Diploma -
Lawrence North High School
06-2003
High School Diploma -
LAWRENCE NORTH HIGH SCHOOL
05-2003
Skills
- HIPAA regulations compliance
- POS Systems (Point of sale; Payment Processing)
- LightSpeed ( Product Inventory)
- Record Keeping
- Strong Communication in both verbal and/or written
- Workflow Optimization
- Training and mentoring
- CRM (Customer Relation Management)
- Process improvement strategies
- Conflict resolution techniques
- Daily and accurate documentation for resident Assisted Daily Living (ADLS)
- Patient Care: Providing patient/client care and empathy
- Compassionate Care
- Vital Signs Monitoring and immediatley reporting to my Charge Nurse of any changes
- Expert in detail documentation
- Strong knowledge in Infection Control
- Detailed Documentation
- Strong Eye for detail
- Expert in Microft Office
- Respecting and adhearing to the chain of command
- Trained in Emergency Responses
- Flawless accuracy in all documentation
- Emergency Preparedness residents
- Huge advocate for Team Collaboration
- Years of training and mentorship in both medical and federal
- Accounting Principles
- Knowledge of Generally Accepted Accounting Principles (GAAP) and federal fiscal policies
- Analytical Skills
- Proficiency in analyzing financial data to identify discrepancies, trends, and variances
- Strong Attention to Detail
- Knowledge of Federal Regulations Familiar with federal accounting regulations and compliance requirements, including the Federal Acquisition Regulation (FAR) and OMB Circulars
- Financial Reporting
- Experience with preparing and presenting financial reports and statements,
- Technical Proficiency: Proficient in using accounting software and tools, such as QuickBooks and/or federal accounting systems (GFEBS, SAAP, SABRS,WAWF, Multi Fund accounting, GAAS)
- Budgeting Skills
- NRS (National Retail Solutions)
- Effective Problem-Solving
- Customer Loyaty Software
- Strong Organization
- Timliness
- Strong written and verbal skills
- Resourcefulness and initiative
- End-of-life care
- Documentation accuracy
- Staff onboarding
- Employee mentoring
- EMR / EHR
- IT Retail
- POS Nation
- Room cleaning and restocking
- HIPAA compliance
- Patient admission
- Recording vital signs
- Emotional and social support
- Meal preparation
- Calm under stress
- Reliability
- Multitasking
Timeline
Resource Management Analyst
Essential Healthcare
01.2025 - Current
Pharmacy Intake Prior Authorizations/Lead Inventory Specialist
BIOPLUS RX Carelon
01.2023 - 12.2024
Travel/Agency CNA Preceptor
Signature Healthcare Muncie
01.2021 - Current
Human Resources Assistant- Unit Clerk
Neuropsychiatric Hospital
02.2018 - 02.2020
Accountant Accounts Payable/Accounts Receivable Analyst
Defense Finance And Accounting Services
09.2010 - 07.2018
LICENSE - Nursing
READY TO CARE LLC
Associate of Science - Business Administration
Indiana State University
High School Diploma -
Lawrence North High School
High School Diploma -
LAWRENCE NORTH HIGH SCHOOL