BROOKE ROBERTS
West Monroe,LA
Summary
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
Beacon Building Products/QXO
11.2023 - Current
- Developed and maintained relationships with key clients to foster loyalty and repeat business.
- Conducted market research to identify new sales opportunities and customer needs.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
- Negotiated contracts and pricing structures to maximize profitability while meeting client expectations.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Maintained current knowledge of evolving changes in marketplace.
Sales and Marketing Representative
SERVPRO of Monroe/West Monroe
06.2022 - Current
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Built and maintained strong relationships with clients to drive repeat business.
- Conducted market research to identify emerging trends and customer needs.
- Cultivated relationships with potential clients through effective communication and personalized outreach strategies.
- Spearheaded promotional events that successfully introduced the service to the market, enhancing customer interest.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
Bartender and Social Media Manager
Fieldhouse Bar & Grill
07.2022 - 10.2023
- Implemented efficient workflow processes during peak hours to enhance service speed.
- Analyzed audience engagement metrics to refine content strategy and improve reach.
- Resolved customer complaints swiftly, maintaining positive experiences and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed and executed comprehensive social media strategies across multiple platforms.
Sales Support Specialist
Southern Floor Coating
11.2021 - 04.2022
- Developed and executed comprehensive social media strategies to enhance brand visibility and engagement.
- Managed customer inquiries, providing detailed product information and resolving issues efficiently.
- Analyzed sales data to identify trends, informing strategic decisions that optimized inventory management.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Developed working knowledge of CRM to effectively track sales leads and activities.
Roofing Project Manager
Diamond State Restoration
06.2021 - 11.2021
- Contacted new and existing customers through canvassing and cold-calling to outline benefits of products and services.
- Managed a personal Facebook page to increase leads.
- Developed and implemented strategic sales presentations to effectively showcase roofing solutions.
- Utilized CRM software for tracking leads, managing projects, and reporting sales metrics efficiently.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Educated customers on the benefits of various roofing products, resulting in informed decisionmaking.
Roofing Project Manager
Big Rock Kangaroof
12.2020 - 06.2021
- Contacted new and existing customers through canvassing and cold-calling to outline benefits of service.
- Managed a personal Facebook page to increase leads.
- Analyzed customer needs to recommend tailored roofing products, enhancing client satisfaction.
- Cultivated relationships with potential clients through networking and community engagement initiatives.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
Education
Bachelor of Business Administration - Marketing
University of Arkansas At Little Rock
Little Rock, AR05-2021
Skills
- Client outreach
- Effective objection resolution
- Territory management
- Negotiation closing strategies
- B2B sales
- Digital marketing strategy
- Cold calling
- Content creation
- Experienced with Microsoft Office applications
- Effective relationship management
- Effective communication
- Organizational time strategies
- Organization
- Strategic issue analysis
- Innovative thinking
Timeline
Outside Sales Representative
Beacon Building Products/QXO
11.2023 - Current
Bartender and Social Media Manager
Fieldhouse Bar & Grill
07.2022 - 10.2023
Sales and Marketing Representative
SERVPRO of Monroe/West Monroe
06.2022 - Current
Sales Support Specialist
Southern Floor Coating
11.2021 - 04.2022
Roofing Project Manager
Diamond State Restoration
06.2021 - 11.2021
Roofing Project Manager
Big Rock Kangaroof
12.2020 - 06.2021
Bachelor of Business Administration - Marketing
University of Arkansas At Little Rock