Summary
Overview
Work History
Education
Skills
Languages
Extracurricular activities
Timeline
BusinessAnalyst
Brooke Roberts

Brooke Roberts

Rochester

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.


Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2
2
years of professional experience

Work History

Shift Manager

Mark's Pizza and Subs
03.2023 - Current
  • Key holder, responsible for closing operations including completing count of sales receipts and funds through currency and credit, preparing deposit and taking it to the bank.
  • Handling escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards; with utilizing effective problem-solving techniques, I am able to maintain high levels of customer loyalty while keeping composure under pressure.
  • Promoting a positive work environment through open communication and constructive feedback.
  • Improving overall team performance by effectively delegating tasks and providing clear instructions.
  • Keeping employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Training new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team and mentoring to maximize team performance.
  • Leading by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.


Education

High School Diploma -

Greece Arcadia High School
Rochester, NY
06-2025

Skills

  • Sound Decision-making
  • Team collaboration and leadership
  • Punctual and reliable
  • Employee training, mentoring and coaching
  • Logistics management
  • Quality assurance controls
  • Coordinating daily operations
  • Interpersonal skills
  • Documentation and reporting
  • Tech-Savvy
  • Verbal and written communication
  • Compliance
  • Critical thinking
  • Customer service focus

Languages

Italian
Limited Working

Extracurricular activities

~Former Girls on the Run Participant completing training and execution of 5k run in middle school

~In High School, participated in Track and Field Program all 4 years, excelling in 400m, 600m, relays, hurdles, as well as long jump and triple jump

Achieving numerous scores that garnished invitations to and participation at sectionals, and state competition.

~starter on HS Volleyball Girls Team for 2 years

Timeline

Shift Manager

Mark's Pizza and Subs
03.2023 - Current

High School Diploma -

Greece Arcadia High School

Similar Profiles

CREATE PROFILE
Brooke Roberts