Brooke Robinson
Alabama
Summary
Detail-oriented and process-driven Program and Operations Specialist with over 5 years of experience in internal documentation, data quality management, and fraud investigation across government and e-commerce sectors. Skilled in using digital tools and structured workflows to improve data accuracy, streamline internal systems, and enhance information delivery. Proven ability to support compliance efforts, conduct benefit system investigations, and contribute to the success of cross-functional teams. Passionate about using structured data and operational processes to support content delivery and customer protection.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner & Operator - Cultured Accessories Shop
Shopify
01.2021 - Current
- Company Overview: Remote
- Managed and optimized internal product catalog of 100+ SKUs using Excel and Shopify tools.
- Standardized product content, categories, attributes, and tags to support a consistent customer experience and search accuracy.
- Conducted quality control audits on product listings, tracked metrics using Excel (VLOOKUP, PivotTables), and sourced substitution data from vendor portals.
- Created structured workflows for fulfillment, pricing updates, and marketing copy review.
- Collaborated with digital tools to support brand taxonomy and ensure content aligned with platform standards.
- Remote
Program Specialist
State of Alabama - Department of Human Resources
04.2023 - 01.2025
- Supported program data tracking, documentation structure, and reporting alignment with federal/state regulations.
- Coordinated internal data audit processes and developed digital tools for SOP documentation and compliance reporting.
- Created feedback systems to guide team members on procedural updates and workflow corrections.
- Contributed to cross-team systems improvement through use-case evaluation and operational requirement documentation.
- Investigated claims and anomalies within benefit systems, reviewing documentation and identifying red flags to ensure compliance and prevent misuse of public resources.
Financial Support Worker
State of Alabama - Department of Human Resources
10.2018 - 04.2023
- Managed data integrity of case files through verification protocols and compliance-based documentation reviews.
- Conducted internal quality reviews to ensure data accuracy and system adherence to policy standards.
- Assisted in training initiatives related to system changes, document tracking, and audit preparation.
- Supported investigations of client activity and documentation discrepancies to prevent fraud or benefit misuse.
Administrative Assistant
Alabama Law Enforcement Agency
10.2017 - 10.2018
- Supported internal content and communication processes, including documentation review and system coordination.
- Maintained records and ensured proper formatting and transmission of data between departments.
Legal/Administrative Assistant - Board of Adjustment Claims
Department of Education - Office of General Counsel
08.2015 - 10.2017
- Conducted claims investigations involving employee and student injuries, including medical and insurance documentation review.
- Partnered with attorneys on data reporting and documentation workflows for case resolution.
- Maintained structured internal records and helped align legal documentation with compliance and procedural expectations.
Education
Master of Professional Studies - Business of Art & Design
Maryland Institute College of Art
12.2023
Bachelor of Science - Criminal Justice
Troy University
07.2013
Skills
- Fraud & Claims Investigation Support
- Internal Documentation & SOP Development
- Data Auditing & Risk Mitigation
- Excel (VLOOKUP, PivotTables)
- Google Workspace
- Compliance Reviews & Regulatory Support
- Case File Analysis & Record Integrity
- Smartsheet
- Asana
- Notion
Technical Tools
- Microsoft Excel (VLOOKUP, PivotTables)
- Google Workspace
- Smartsheet
- Notion, Asana, Slack, Shopify Platform
- Adobe Acrobat, Adobe Express, Canva
- Dynamics 365 CRM, Internal Case Management Tools
- Catalog Management, Product Content Tagging, SOP Development
- Remote-ready: laptop, iPad, and high-speed internet
Certification
- Certified Notary Public – State of Alabama | 2021–2029
Timeline
Program Specialist
State of Alabama - Department of Human Resources
04.2023 - 01.2025
Owner & Operator - Cultured Accessories Shop
Shopify
01.2021 - Current
Financial Support Worker
State of Alabama - Department of Human Resources
10.2018 - 04.2023
Administrative Assistant
Alabama Law Enforcement Agency
10.2017 - 10.2018
Legal/Administrative Assistant - Board of Adjustment Claims
Department of Education - Office of General Counsel
08.2015 - 10.2017
Bachelor of Science - Criminal Justice
Troy University
Master of Professional Studies - Business of Art & Design
Maryland Institute College of Art
Similar Profiles
JOSIP DUJMOVICJOSIP DUJMOVIC
Account Executive - SMB Lending at ShopifyAccount Executive - SMB Lending at Shopify
Laura PintoLaura Pinto
Retail Support Specialist at ShopifyRetail Support Specialist at Shopify
Nidhi NairNidhi Nair
Senior Specialist, Talent Density, Talent Systems at ShopifySenior Specialist, Talent Density, Talent Systems at Shopify
Frank A AverhartFrank A Averhart
Machine Operator at Buena Vista Construction CompanyMachine Operator at Buena Vista Construction Company
Zoey Flye FlyeZoey Flye Flye
Cashier at South Lamar Fuel CenterCashier at South Lamar Fuel Center