Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brooke Rodriguez

Nashville,TN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Client Service Specialist

Bank OZK
06.2025 - Current
  • Provided knowledgeable service and support for all customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.

Cafeteria Manager

Paris Special School District
08.2022 - 05.2025
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Used Premier to analyze daily financial statements, balance statements and reimbursable meals.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Planned nutritionally-balanced menus for students by studying current dining trends.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Lead Cook

Paris Special School District
08.2017 - 08.2022
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Taught kitchen staff safety protocols and restaurant standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Sr. Teller

First Bank
05.2015 - 08.2017
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Answered phone and email inquiries on banking products.
  • Performed general teller duties for drive-thru line.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Handled foreign currency and performed currency transaction reports.
  • Maintained, organized and stocked teller window areas.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Mentored newly hired team members on appropriate responses to patron questions.

CSR

Advance America
03.2015 - 08.2017
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.

Fire Technician

ServiceMaster
10.2012 - 03.2015
  • Took inventory
  • Packed out the structure
  • Cleaned all cleanable areas
  • Tore out what couldn't be saved

Education

Certificate Medical Billing And Coding - Medical Billing And Coding

Penn Foster Career School
Scranton, PA
06-2026

High School Diploma -

Gateway Christian Academy
Paris,TN
06-2005

Skills

  • Document management
  • Client retention strategies
  • Email etiquette
  • Live chat support
  • Telephone skills

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Timeline

Client Service Specialist

Bank OZK
06.2025 - Current

Cafeteria Manager

Paris Special School District
08.2022 - 05.2025

Lead Cook

Paris Special School District
08.2017 - 08.2022

Sr. Teller

First Bank
05.2015 - 08.2017

CSR

Advance America
03.2015 - 08.2017

Fire Technician

ServiceMaster
10.2012 - 03.2015

Certificate Medical Billing And Coding - Medical Billing And Coding

Penn Foster Career School

High School Diploma -

Gateway Christian Academy

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