Brooke Russo
Fredonia,NY
Summary
Proven track record in enhancing customer satisfaction and engagement, notably at KeyBank, where I streamlined inventory and financial processes. Leveraged customer service excellence and adept time management to foster client loyalty and operational efficiency. Excelled in computer skills and attention to detail, significantly contributing to team success and customer relationship building. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
17
17
years of professional experience
Work History
Financial Wellness Associate
Keybank
08.2018 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Bank Teller
KeyBank
08.2018 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Jewelry Sales Associate
Wal-Mart
03.2008 - 06.2016
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Engaged with customers to understand their needs, leading to more effective and personalized sales pitches.
- Fostered welcoming store environment, contributing to significant increase in repeat customers.
- Trained new associates in sales techniques and product knowledge, raising overall team's performance.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Applied Science - Paralegal/Business
Finger Lakes Community College
3325 Marvin Sands Drive, Canandaigua, NY 1442406.2026
High School Diploma -
Fredonia High School
Fredonia, NY06.1996
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Accomplishments
I am currently in the LEAP program.
Additional Information
I have been an associate with Keybank for 6 years. Currently, I am a Financial Wellness associatee
Timeline
Financial Wellness Associate
Keybank
08.2018 - Current
Bank Teller
KeyBank
08.2018 - Current
Jewelry Sales Associate
Wal-Mart
03.2008 - 06.2016
Associate of Applied Science - Paralegal/Business
Finger Lakes Community College
High School Diploma -
Fredonia High School
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