Brooke Rynders
Kansasville,WI
Summary
Dynamic Patient Service Representative Lead at Advocate Aurora Health Care with a proven track record in optimizing patient care and enhancing operational efficiency. Skilled in healthcare compliance and team leadership, I foster a collaborative environment while delivering compassionate service and driving quality improvements. Passionate about elevating patient experiences and team performance.
Overview
8
8
years of professional experience
Work History
Patient Service Representative Lead
Advocate Aurora Health Care
Burlington, Wisconsin
10.2024 - Current
- Direct daily activities and duties for the patient services team.
- Enhanced new hire skill development through ongoing training.
- Adhered to healthcare compliance regulations with precision.
- Optimized coordination among healthcare teams to elevate patient care standards.
- Enhanced overall patient care and boosted operational efficiency.
- Managed scheduling for PSRs across several hospital locations.
Patient Service Representative
Advocate Aurora Health Center
Lake Geneva, Wisconsin
01.2023 - 10.2024
- Ensured accurate registration and proper documentation of patient information.
- Collected and maintained patient data.
- Carried out clerical tasks for medical personnel while ensuring patient confidentiality.
- Analyzed procedures to identify enhancements for increased productivity.
- Delivered compassionate care, addressing patient concerns with effective communication.
- Demonstrated emotional intelligence to provide compassionate service.
General Manager
Lucky Star Pub and Eatery
Burlington, Wisconsin
08.2017 - 09.2022
- Trained and directed a top-notch team for better customer satisfaction.
- Promoted a positive work environment by effectively resolving conflicts.
- Crafted and executed plans aimed at enhancing revenue growth.
- Managed daily operations encompassing finances, vendor negotiations, and inventory.
- Implemented measures to ensure compliance with safety protocols.
- Promoted unity among staff to achieve organizational goals.
Education
Master of Science - Healthcare Administration
University of Wisconsin-Parkside
Kenosha, WI12.2024
Bachelor of Science - Environmental Science, Biology
University of Wisconsin-Parkside
Kenosha, WI12.2019
Associate of Science - General Sciences
Southwestern Michigan College
Dowagiac, MI05.2016
Skills
- Patient Registration & Scheduling
- Electronic Medical Records Management
- Healthcare Compliance & Privacy Regulations
- Team Leadership & Staff Training
- Quality Improvement & Process Optimization
- Customer Service & Conflict Resolution
- Strategic Planning & Operational Efficiency
- Crisis & Risk Management
- Administrative Support & Data Management
- Strong Communication & Interpersonal Skills
- Cashflow Management & Financial Oversight
- Regulatory compliance
Timeline
Patient Service Representative Lead
Advocate Aurora Health Care
10.2024 - Current
Patient Service Representative
Advocate Aurora Health Center
01.2023 - 10.2024
General Manager
Lucky Star Pub and Eatery
08.2017 - 09.2022
Master of Science - Healthcare Administration
University of Wisconsin-Parkside
Bachelor of Science - Environmental Science, Biology
University of Wisconsin-Parkside
Associate of Science - General Sciences
Southwestern Michigan College
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