Brooke Sanders
Notman,Oklahoma
Summary
Dynamic mental health professional with experience at Griffin Memorial Hospital, skilled in behavior observation and de-escalation techniques. Proven track record in enhancing patient engagement through therapeutic activities and effective collaboration with interdisciplinary teams. Committed to ensuring safety and well-being while fostering positive relationships and promoting stress reduction strategies.
Overview
6
6
years of professional experience
Work History
Mental Health Tech 2
Griffin Memorial Hospital
11.2023 - Current
- Monitored patient behavior and mental health status to ensure safety and well-being.
- Assisted in the implementation of therapeutic activities to promote patient engagement.
- Documented patient observations and progress in electronic health records accurately.
- Collaborated with interdisciplinary teams to develop and revise individualized care plans.
Assistant Manager
7/11 Convenience Store
07.2021 - 08.2021
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated staff schedules to optimize coverage during peak hours and improve service efficiency.
- Monitored store cleanliness and organization, maintaining a welcoming environment for customers.
- Analyzed sales data to identify trends, informing inventory purchases and merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Players Club Rep
Firelake Grand Casino
07.2019 - 08.2021
- Provided exceptional customer service, addressing player inquiries and resolving issues promptly.
- Assisted in managing player accounts, ensuring accurate information and compliance with policies.
- Promoted loyalty programs, enhancing player engagement and retention through effective communication.
- Collaborated with team members to develop strategies for improving guest satisfaction and experience.
Education
High School Diploma -
Bethel High School
Bethel Acres OkSkills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
Timeline
Mental Health Tech 2
Griffin Memorial Hospital
11.2023 - Current
Assistant Manager
7/11 Convenience Store
07.2021 - 08.2021
Players Club Rep
Firelake Grand Casino
07.2019 - 08.2021
High School Diploma -
Bethel High School