Brooke Schiller
Business Process Consultant II
Irving,TX
Summary
Experienced with analyzing and redesigning business processes to enhance operational efficiency. Utilizes process mapping and data-driven strategies to identify and implement improvements. Track record of successfully engaging stakeholders and driving continuous improvement initiatives.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Business Process Consultant II
CHRISTUS Health
03.2023 - Current
- Lead change management initiatives for process improvement within the Health Plan
- Partner with
Business Systems Analyst II
CHRISTUS Health
03.2023 - 04.2024
- Identify system enhancements that will improve business processes and support future business needs
- Lead and facilitate meetings with project teams, including team members, IS members, and management
- Coordinate 500+ Policy and Procedures for the health plan and manage the system-wide policy administration system
Senior Quality Improvement Coordinator
IntraCare (Premier Management Company)
05.2021 - 03.2023
- Maintain professional relationships with health plan representatives, providers, and practice staff
- Educate providers and practice staff on HEDIS and all other quality metrics
- Collaborate with quality team supervisor to outline and implement strategies to improve STAR scores
Quality Improvement Coordinator
IntraCare (Premier Management Company)
05.2021 - 12.2021
- Outreach to providers and patients regarding improvement strategies for health screenings, patient assessments, and wellness visits
- Consulted with providers to implement best practices for improvement in clinical and quality metrics
- Abstract HEDIS/STAR and other quality metric data for submission to CMS and insurance payers
Accountable Care Organization Intern
IntraCare (Premier Management Company)
01.2020 - 03.2020
- Analyze and interpret data to meet quality metrics set by CMS
- Correspond with ACO members and physicians to complete quality reporting requirements
- Educate ACO members and physicians on quality metrics and reporting procedures
Student Worker
International Center at UT Dallas
08.2018 - 12.2019
- Collaborate with immigration advisors while working on paperwork and requests for students
- Service 200+ international students with paperwork, requests, and questions each shift
- Perform all customer service transactions including greetings, phone calls, and emails
Education
Bachelor of Science - Healthcare Management, Minor in Psychology
The University of Texas At Dallas
Richardson, TX05.2021
Skills
Microsoft Office Applications
Adobe Applications
EMR Software
Project Management
Strategic Planning
Effective Communication
Decision-making
Performance Metrics Development
Process Improvement Expertise
Relationship-building
Certification
Business Analytics Certifcate
ELLIGIBILITY
US Citizen, Eligible to work full-time in the U.S. with no restrictions
Timeline
Business Analytics Certifcate
06-2025
Diversity, Equity, and Inclusion Certificate
06-2024
Business Process Consultant II
CHRISTUS Health
03.2023 - Current
Business Systems Analyst II
CHRISTUS Health
03.2023 - 04.2024
Lean Six Sigma - White Belt
11-2022
Senior Quality Improvement Coordinator
IntraCare (Premier Management Company)
05.2021 - 03.2023
Quality Improvement Coordinator
IntraCare (Premier Management Company)
05.2021 - 12.2021
Accountable Care Organization Intern
IntraCare (Premier Management Company)
01.2020 - 03.2020
Student Worker
International Center at UT Dallas
08.2018 - 12.2019
Bachelor of Science - Healthcare Management, Minor in Psychology
The University of Texas At Dallas
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