Brooke Schlichting
Registered Dental Hygienist/Treatment Consultant
Roscoe,IL
Summary
Skilled Dental Hygienist with 20 years of experience in fast-paced, high-volume dental offices. Expert at performing dental examinations, prophylaxis and Treatment Planning/Selling Cosmetic and Necessary Treatment Plans. . Focused on maintaining dental health and preventing disease through patient education. Friendly with patients while working quickly and efficiently to stay on schedule.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Dental Hygienist/Treatment Consultant
Dental Dimensions
12.2020 - 04.2023
- Took and interpreted X-rays to identify cavities, impacted teeth and other dental issues.
- Coordinated hygiene inventory management by tracking supplies, placing orders and verifying receipt of items.
- Carried out advanced dental cleaning services.
- Capably performed prophylaxis in absence of periodontal disease or gingivitis.
- Exposed, developed, and mounted both intraoral and extraoral dental x-rays.
- Performed preventive maintenance on dental equipment and resolved malfunctions by troubleshooting.
- Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Improved and developed knowledge through continuing education courses and seminars.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing and brushing.
- Administered topical anesthetics to patients' gums to prepare areas being worked on.
- Designed dental report card that explained patients' dental health status and treatment plans.
- Interpreted patients dental radiographs.
- Applied fluoride and dental sealants to protect patients' teeth from decay.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Polished patients' teeth to remove surface stains.
- Cleaned patient's teeth to remove plaque and tartar buildup and prevent tooth decay and gum disease.
- Delivered compassionate care and monitored patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development.
- Sterilized equipment to keep dental tools clean and safe for use, reducing risk of infection.
- Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
- Served as leader of Dental Hygiene team by overseeing Number staff providing quality care to patients within Type dentistry practice.
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and Task.
- Cared for patients with special needs by providing education related to specific procedures and communicating with caregivers.
- Maintained accurate medical and dental records by documenting important patient data in Software.
Business Owner/retail and Excavation
K. Paige/N-Trak Group LLC
04.2010 - 12.2020
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Prepared annual budgets with controls to prevent overages.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Conducted audit inspections and independent checks to verify parts and materials.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Rochester Minnesota/Dental Hygiene -
University of Wisconsin - La Crosse
La Crosse, WI05.2002
Skills
- Digital Radiographs
- Prosthodontic Appliances
- Update Records
- Technique Demonstration
- Clerical Support
- Gum Disease Identification
- Preventive Oral Health Education
- Customer Satisfaction
- Fluoride Application
- Supply Management
- Providing Feedback
- Stain Removal
- Patient Dental Histories
- Soft Tissue Management (STM)
- Nitrous Oxide
- Insurance Claims
- Medical Records Management
- Nutrition Counseling
- Dental Radiography
- Patient Safety Proficiency
- Patient Assessments
- Instrument and Room Setup
- Active Listening
- Restorative Procedures
- Creative Solutions
- Exceptional Written Communication Skills
- X-Ray Exposure
- Project Requirements
- X-Raying Procedures
- Local Anesthetics Use
- Surgical Extractions
- Full Mouth Radiographs
- Indirect Patient Care
- Procedural Assistance
- Gum Examination
- Treatment Planning
- Patient Management
- Oral Surgery
- Local Anesthetics
- Chronic Disease Management
- Complex Problem-Solving
- Social Perceptiveness
- Oraqix Anesthetic Expertise
- Root Planing
- Team Meetings
- Appliance Design
- Intra-Oral Camera Operations
- Safety Compliance
- Dentrix Software Proficiency
- Hand Instruments
- Regulatory Compliance
- Medical History Documentation
- Tooth Whitening
- Instrument Preparation
- Clean Teeth
- Universal Precautions
- Electronic Health Records
- Rapport Development
- Oral Cancer Screening
- Pain Control
- Henry Schein Dentix
- Lymph Node Feeling
- Sealant Application
- X-Ray Patients
- Incisional Biopsies
- Gum and Tooth Examination
- Periodontal Evaluation
- Visual Examinations
- Patient Relations
- Case Management
- Medical Billing and Coding
- Compliance Training
- Diagnostic Imaging
- Patient Screening
- Dentrix Practice Management Software
- Preventative Maintenance
- Cleaning and Sanitation
- Dental Equipment
- Dental Knowledge
- Topical Anesthetic
- Treatment Planning and Execution
- Patient Education
- Infection Control
- Adjunct Therapy
- Restorative Dentistry
- Protective Coatings
- Reading Comprehension
- Teeth Sealing
- Antibiotic Treatment Administration
- Compassionate and Caring
Accomplishments
- Educated patients about treatments to reduce anxiety and reluctance to treatment.
- Improved revenues by Number% by scheduling next patient appointments during checkout process.
- Trained and mentored Number new hygienists and assistants.
- Performed approximately Number prophylactic procedures per day.
- Created community outreach programs to educate public on oral health and care.
- Helped implement new digital dental records management system, leading to Number% improvement in efficiency.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Our office was doing over 300K/month with one DDS. . I not only did hygiene but I treatment planned and sold. I also filled in for any. I assisted, answered phones, triaged emergencies. I saw all of our sedated SCRP patients and educated all who walked in the door (which sold almost everything we did).
Certification
- Certified Registered Dental Hugienist /Treatment Consultant , Dental Dimensions
- Licensed Job Registered Dental Hygienist
- Graduated with High Honors Rochester Minnesota 2002. Hu-Friedy Golden Scaler Recipient. Clinical Boards 100%. National Boards 89%.
- Area of expertise License - Timeframe
Hi-Friedy Golden Scaler
Graduated top of my class. I’ve also owned four businesses so I had left the field for a while but returned and loved it because I was invited to not only do clinical, but do business within the industry.
Timeline
Registered Dental Hygienist/Treatment Consultant
Dental Dimensions
12.2020 - 04.2023
Business Owner/retail and Excavation
K. Paige/N-Trak Group LLC
04.2010 - 12.2020
Rochester Minnesota/Dental Hygiene -
University of Wisconsin - La Crosse
- Certified Registered Dental Hugienist /Treatment Consultant , Dental Dimensions
- Licensed Job Registered Dental Hygienist
- Graduated with High Honors Rochester Minnesota 2002. Hu-Friedy Golden Scaler Recipient. Clinical Boards 100%. National Boards 89%.
- Area of expertise License - Timeframe
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