Brooke Sellars
Marriottsville,MD
Summary
Assistant Practice Manager with expertise in healthcare management, overseeing operations at a pain management clinic. Responsible for maintaining organized schedules, accurate claims processing, and supporting patient needs. Facilitates communication between front and business offices, managing benefits checks, pre-authorizations, and accounts receivable. Ensures accurate record-keeping and efficient workflow across teams.
Overview
10
10
years of professional experience
Work History
Assistant Practice Manager
Comprehensive Pain Centers
Columbia, Maryland
08.2023 - Current
- Co-managed daily operations of multi-provider outpatient practice, aligning patient access with financial objectives.
- Oversaw revenue cycle tasks including eligibility checks, pre-authorization workflows, and point-of-service collections.
- Monitored accounts receivable, addressing aging and denials in collaboration with billing partners.
- Managed daily financial close by reconciling deposits and card transactions while identifying variances.
- Prepared KPI reports for leadership review to enhance operational visibility.
- Tracked payer policy updates, enforcing documentation and pre-certification compliance.
- Coordinated vendor management and inventory control, ensuring timely reordering at established par levels.
- Updated SOPs and performed quality assurance reviews while facilitating staff training.
Medical Office Administrator
Comprehensive Pain Centers
08.2022 - 08.2023
- Managed front desk operations and patient access in a high-volume clinic.
- Conducted benefits verification and pre-authorization processes while ensuring documentation and coding accuracy.
- Prioritized referrals, managed new-patient intake, and updated medical charts.
- Addressed claim denials, corrected errors, and resubmitted claims promptly.
- Handled multi-line phone and shared inbox, providing patient support and assisting team members.
- Prepared patients for exams, including gathering vitals, history, and chief complaints.
- Scheduled appointments, processed payments, and maintained compliant records.
- Tracked and reordered medications and supplies as needed.
Assistant Front End Manager
Weis Markets, Inc.
06.2016 - 06.2021
- Supervised front-end staff in high-traffic retail environment to ensure operational efficiency.
- Led team of 15+ associates, facilitating seamless shift transitions.
- Trained employees on policies and customer service standards, resolving conflicts as necessary.
- Managed cash drawers, prepared deposits, and identified discrepancies in transactions.
- Processed payroll entries accurately while adhering to opening and closing protocols.
- Created weekly schedules to optimize staffing during peak periods.
- Handled various administrative duties to support front-end operations effectively.
Education
Bachelor of Science - Public Health Science
University of Maryland
College Park12.2020
Skills
- Patient access and scheduling
- Benefits and preauthorizations
- Schedule management
- Practice management
- Accounts receivable and denial follow-up
- EHR and PM systems
- Medical billing procedures
- Team collaboration
- HIPAA compliance
- Customer relationship management
- Data entry and record keeping
- Patient relations
Timeline
Assistant Practice Manager
Comprehensive Pain Centers
08.2023 - Current
Medical Office Administrator
Comprehensive Pain Centers
08.2022 - 08.2023
Assistant Front End Manager
Weis Markets, Inc.
06.2016 - 06.2021
Bachelor of Science - Public Health Science
University of Maryland