Brooke Shaeffer
Hewitt,Tx
Summary
I am knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses and bringing the knowledge I've learned in different Customer Service fields to really help build a successful business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Always & Forever Events
01.2018 - Current
- Owner of Forever & Always Events, We offer Event Planning/Coordinating Packages, Private Bartending Rates, Set-up/Break Down Packages
Bartender Shift Manager
Longhorn Steakhouse- Darden Restaurants
05.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Bartender/Catering/Customer Service Representative/Event-Coordinating /Waitress
Crooks Doghouse Inc
08.2019 - 03.2023
- Blue Dog, Salty Dog
- Doghouse Sports Bar, & The Crying Shame Sports Bar
- Waited on guests, Helped the manager with inventory for Alcohol, Beer, and Supplies for the Doghouse Sports Bar each week
- Made sure patrons drank within their legal limits and abided by TABC laws & regulations
- Made sure everyone had a great time and respected one another.
Waitress/Cashier
Lone Star Tavern & Steakhouse and Catering
10.2016 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with cooks to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Associate of Arts - Business Management
Some College Hours At Mclennan Community College
Waco, TxHigh School Diploma -
TSTC
Waco, TX10.2009
Expected To Graduate in 2010
Bruceville-Eddy High School
2009
K-9 Grade-China Spring School District
Skills
- Skills In:
- Event Management
- Event Planning
- Bartending
- Social Media Management
- Personal Assistant Experience
- Catering
- Presentation Skills
- Pricing
- Food Safety
- Office Management
- Payroll
- Communication skills
- Customer service
- Typing 65 WPM
- Customer service (12years)
- Customer Relations
Certification
Managers Food Handlers
TABC
CPR
Timeline
Bartender Shift Manager
Longhorn Steakhouse- Darden Restaurants
05.2023 - Current
Bartender/Catering/Customer Service Representative/Event-Coordinating /Waitress
Crooks Doghouse Inc
08.2019 - 03.2023
Always & Forever Events
01.2018 - Current
Waitress/Cashier
Lone Star Tavern & Steakhouse and Catering
10.2016 - 07.2022
Associate of Arts - Business Management
Some College Hours At Mclennan Community College
High School Diploma -
TSTC
Expected To Graduate in 2010
Bruceville-Eddy High School
K-9 Grade-China Spring School District
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